Kevin Ranke
Grand Haven,MI
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technology Specialist
City Of Holland
03.2020 - Current
- Office 365, Hyper-V Clustered SAN, Cisco Meraki, DUO Mobile, Rapid7 administration.
- Improved customer satisfaction by providing timely and effective technology support.
- Basic network troubleshooting.
- Assists with data backup(file/image level) and recovery administration.
- Monitors threat feeds for potential business impact.
- Maintain public and private security cameras.
Field Systems Engineer
Worksighted
12.2018 - 03.2020
- Supported small/medium sized business across Michigan as a tier 2 onsite resource.
- Configured new computers and trained end users.
- Monitored clients infrastructure, proactively maintained server stacks and networking.
- Configured new servers and networking.
- Office 365 and data backup administration.
IT Field Support Technician
Herman Miller
06.2017 - 12.2018
- New PC configuration, imaging and refreshes.
- VMware vSphere experience.
- LaserJet printer maintenance.
- Active Directory, Windows 7/10, Mac OS X.
- Responded to production stopping technical incidents.
Technical Support Specialist
West Ottawa Public Schools
06.2016 - 06.2017
- Desktop support for the entire West Ottawa Public School district (16 buildings).
- Established and maintained a sustainable, responsible e-waste recycling and reuse solution.
- Cisco IP phone troubleshooting and deployment.
Education
Bachelor of Science - Computer Information Systems
Ferris State University
Big Rapids, MI05.2016
Skills
- End-user support
- Virtualization Technologies
- Information Security
- Device configuration
- IT Asset Management
- Network diagnostics
Certification
- CompTIA A+
- CompTIA Security+
Timeline
Technology Specialist
City Of Holland
03.2020 - Current
Field Systems Engineer
Worksighted
12.2018 - 03.2020
IT Field Support Technician
Herman Miller
06.2017 - 12.2018
Technical Support Specialist
West Ottawa Public Schools
06.2016 - 06.2017
Bachelor of Science - Computer Information Systems
Ferris State University
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