Deanne Reichert
Pine,CO
Summary
Dynamic leader with a proven track record at Wells Fargo REVS, enhancing operational efficiency and team performance through expert training and development. Skilled in cross-functional collaboration, team leadership and customer relationship management, achieving significant process improvements. Excelled in vendor management and effective communication, fostering strong partnerships and driving initiatives that support company goals. Excel in communication, problem-solving, and adaptability to drive organizational success.
Overview
15
15
years of professional experience
Work History
VP, Lead Business Execution Consultant
Wells Fargo Real Estate Valuation Services (REVS)
Denver, CO
04.2022 - 12.2024
- Enhance the skill set of operations teams nationwide, consisting of 30-40 valuation consultants.
- Training and developing teams to navigate different appraisal and mortgage platforms (Collateral Management Systems, Core). Mentored on effectively utilizing government sites, FHA, and VA, leading to job expertise and team performance.
- Cultivated strong relationships with vendors, home mortgage consultants, sales managers, and all mutually beneficial business partners.
- Establish relationships as the key point of contact with appraisers, leadership teams, analytics, collateral underwriting, and valuation review, to resolve and troubleshoot issues.
- Monitor and communicate key performance indicators (KPIs) related to residential and commercial metrics every week, providing a detailed analysis of performance trends and insights to identify areas for improvement on both the commercial and residential sides of operations.
- Oversaw regular operational review calls, engaging team members to proactively manage their pipelines with a mindset that is focused on the customer while being a risk manager.
- Drive new initiatives around end-to-end residential mortgage processes, reduce waste in payments of appraisal products, and implement cost-saving measures to maximize operational effectiveness.
- Developed and implemented detailed daily operational reports, leading to improved process identification and efficiency gains.
- Analyzed customer data in Tableau and Collateral Management Service to build partner profiles by implementing process improvements that significantly increased operational efficiency.
- Collaborate and strategize initiatives to standardize the processes used in residential and commercial operations, supporting the company's goals and values.
Valuation Analyst (VA) 3
Wells Fargo- Real Estate Valuation Services (REVS)
Denver, CO
05.2019 - 04.2022
- Oversight of the Servicing team and Originations teams, handling escalated files
- Providing guidance and ensuring appraisals of high-dollar residential properties are assigned to appraisers and returned promptly
- Focusing on what is best for the business and best for the customers
- Report analyzing, team collaboration on procedures and strategies, writing of training material, and implementation with existing and new associates
- Team oversight, training, and development of skilled teams
- Identifying and executing opportunities to improve team results
- Fostering a positive work environment
- Adapt to changing environments and procedures, while leading team and balancing and evaluating priorities to meet the business needs
Home Valuation Team Lead
EAGLE HOME MORTGAGE
Denver, CO
04.2010 - 01.2019
- Team Lead of approx. Fifteen associates for contracting residential appraisals for Eagle Home Mortgage Retail Division and Colorado Builder Division of Lennar Homes.
- Mentoring associates, providing industry knowledge, and training.
- Maintained a high work volume and tight deadlines.
- Enhanced and tested Encompass Sales platform upgrades.
- Reviewed completed appraisals for quality, accuracy, and omissions.
- Authorized invoices for payments.
- Developed strong relationships with vendors, production teams, operations, and associates nationwide.
- Emphasis on Customer Service & Communications
Skills
- Team leadership
- Training and Development
- Cross-Functional Collaboration
- Customer Relationship Management
- Operational Management
- Effective Communication
- Vendor Management
- Process Improvement
- Operational efficiency
- KPI Performance Evaluation
Timeline
VP, Lead Business Execution Consultant
Wells Fargo Real Estate Valuation Services (REVS)
04.2022 - 12.2024
Valuation Analyst (VA) 3
Wells Fargo- Real Estate Valuation Services (REVS)
05.2019 - 04.2022
Home Valuation Team Lead
EAGLE HOME MORTGAGE
04.2010 - 01.2019
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