Melissa Lantz
Ramona,CA
Summary
Accomplished professional with extensive experience in the fraud risk environment and compliance functions. Expertise in policy execution, governance partnerships, control gap analysis and working with all levels of the organization. Highly skilled in developing initiatives to streamline and standardize business operations. Seeking to leverage background to take the next career step with a respected organization that rewards talent, hard work, and results.
Overview
33
33
years of professional experience
Work History
VP, Lead Business Execution Consultant
Wells Fargo
San Diego, CA
02.2020 - Current
- Oversaw businesses to ensure compliance with Fraud Risk Management Policy requirements.
- Nurtured partnerships with essential stakeholders.
- Developed and implemented strategic plans to achieve company objectives.
- Partnered with cross-functional teams to establish effective plans of action.
- Reviewed and recommended enhancements to existing policies and procedures.
- Identified and addressed boundary breaches through analysis of performance indicators
- Ensured compliance with bank policies and regulations.
AVP, Regional Services Senior Consultant
Wells Fargo
San Diego, CA
06.2015 - 02.2020
- Implemented processes to enhance organization-wide risk mitigation.
- Oversaw risk management procedures across multiple projects.
- Developed comprehensive risk management strategies based on current fraud trends.
- Provided expert counsel on risk management processes and procedures.
- Assessed compliance of risk management procedures with industry standards.
- Guided team on best practices for risk management processes.
AVP, Operations/ Branch Manager
Wells Fargo
San Diego, CA
08.2000 - 06.2015
- Provided leadership, direction, guidance, and support to team members on a daily basis.
- Designed strategies for resolving common complaints from customers quickly and efficiently.
- Monitored customer service performance metrics and created reports for senior management review.
- Collaborated with auditors during annual audit process by providing requested information in an accurate and timely manner.
- Actively monitored staff performance through regular audits and feedback sessions.
- Trained and mentored branch employees on product knowledge and assessing customer needs.
Customer Service Representative/Assistant Branch Manager
Wells Fargo
San Diego, CA
11.1991 - 01.2000
- Assisted customers with all of their banking needs.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
Education
Certified Fraud Examiner (CFE) Certificate - Fraud
Association of Certified Fraud Examiners
San Diego, CA08-2022
Some College (No Degree) - Business Administration
San Diego State University
San Diego, CASkills
- Strong communication skills
- Teamwork
- Leadership
- Effective problem solving
- Attention to detail
- Critical thinking
- Time management
Timeline
VP, Lead Business Execution Consultant
Wells Fargo
02.2020 - Current
AVP, Regional Services Senior Consultant
Wells Fargo
06.2015 - 02.2020
AVP, Operations/ Branch Manager
Wells Fargo
08.2000 - 06.2015
Customer Service Representative/Assistant Branch Manager
Wells Fargo
11.1991 - 01.2000
Certified Fraud Examiner (CFE) Certificate - Fraud
Association of Certified Fraud Examiners
Some College (No Degree) - Business Administration
San Diego State University
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