Talented Program Director skilled in handling administrative, team-building, operational and outreach program functions. Wears many hats to accomplish dynamic objectives and lead effective teams. Ready to apply extensive experience to new professional challenges with growth-oriented organization.
Overview
28
28
years of professional experience
Work History
Program Director
Great Minds Learning Community
06.2017 - Current
Managed a team of 11 and developed teaching programs, volunteer programs, training programs for all team members from ground up, laying out framework, and defining roles.
Created and supervised documentation for all aspects of the organization.
Program direction of all aspects from start to completion using a variety of development methods.
Mentored, coached, inspired, and trained team members on ongoing basis.
Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Provided ongoing direction and leadership for program operations.
Recruited and trained staff to upgrade collective team skills.
Identify and resolve conflicts among team members, deadlines, and external customers to ensure collective collaboration.
Identified risks and developed mitigation plans.
Developed, maintained and updated project related documents.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Management and close communications with internal and external stakeholders to create win-win.
Monitored program performance to identify areas for improvement.
Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
Developed and implemented program evaluation systems to assess program impact.
Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Program Director
National Institute of Anxiety and Stress, Inc.
06.2000 - 06.2016
Developed and managed web site, marketing, advertising, sales, accounting, client-facing and vendor relations and needs.
Reached website visitors of over 200,000 a month accessing mental health tools, ecourse, and articles I developed.
Developed and provided ongoing management of product.
Provided ongoing direction and leadership for program operations.
Teaching and training role across groups and projects.
Ongoing presentation and public speaking roles in small and large groups.
Maintained and updated project related documents.
Created and managed newsletters, web and web0 strategies and implementation.
Developed and implemented marketing strategies to promote program awareness and participation.
Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Negotiated program contracts and agreements to obtain cost-effective pricing.
Developed new program and feature ideas.
Technical Writer and Trainer
Dell Computers
08.1996 - 08.1999
Sold in the consumer division, the small business division, hundreds of clients a week and maintaining business long-term relationships.
Proved successful working within tight deadlines and a fast-paced environment.
Developed online tutorials and web-based training materials for software products.
Developed detailed technical documents and user guides for technical products.
Scheduled and taught in class and online courses to increase learning opportunities from start to completion involving variety of stakeholders and sponsors.
Project manager for peripheral vendors and projects, collaborating, managing budgets, time frames, and resolving conflicts.
Presented new technology and drafted white papers and other technical documents to complete packages.
Followed company policies and editorial guidelines to craft thorough, well-written content.
Communicated with internal and external stakeholders for feedback.
Education
University of Texas at Austin
Austin, TX
Bachelor of Arts - Spanish/Latin American Studies
University of Nebr
Lincoln
05.1991
Skills
Program management
Operations Oversight
Financial Management
Policy and procedure improvements
Effective communicator in verbal and written
Innovation and Creativity
Forward Facing and Internal Clients
Compliance Management
Staff Development, Training, and Supervision
Procedure writing
Partnership Development
Languages
Spanish
Professional Working
Timeline
Program Director
Great Minds Learning Community
06.2017 - Current
Program Director
National Institute of Anxiety and Stress, Inc.
06.2000 - 06.2016
Technical Writer and Trainer
Dell Computers
08.1996 - 08.1999
University of Texas at Austin
Bachelor of Arts - Spanish/Latin American Studies
University of Nebr
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