Deanne Thomas
Hallsville,TX
Summary
Diligent and results-oriented professional with a comprehensive background in team leadership, customer service, claims representation, holistic healing, and dental assistance. Seeking a challenging role where I can leverage my diverse skill set, including exceptional communication, clinical expertise, and entrepreneurial spirit. Eager to contribute to a dynamic team and organization, delivering exceptional value through a unique blend of interpersonal, administrative, and healthcare capabilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service/Claims Representative
Blue Cross Blue Shield of Michigan
- Provided outstanding customer service to members, addressing inquiries, and resolving claims-related issues in a timely and efficient manner
- Demonstrated in-depth knowledge of Blue Cross Blue Shield policies and procedures to navigate and process claims accurately
- Handled a high volume of customer inquiries, providing information on policies, benefits, and claims status
- Maintained accurate and detailed records of customer interactions using CRM systems
- Collaborated with cross-functional teams to ensure seamless communication and improve overall service delivery.
Owner/Holistic Healing/Womb Therapist
Sacred Healing Hut
- Established and successfully managed Sacred Healing Hut, a holistic healing practice specializing in womb therapy and overall well-being
- Conducted personalized therapy sessions, integrating holistic modalities to address physical, emotional, and spiritual aspects of health
- Created a welcoming and safe space for clients, promoting relaxation and emotional release during sessions
- Implemented marketing strategies, including social media campaigns and community outreach, resulting in increased clientele and positive reviews.
Lead Registered Dental Assistant
Mack Dental
02.2019 - 06.2021
- Assisted dental professionals in delivering high-quality patient care, maintaining a focus on patient comfort and satisfaction
- Trained and mentored new dental assistants, fostering a collaborative and efficient work environment
- Managed patient records, including updating medical histories and documenting treatment plans
- Provided chairside assistance during dental procedures, anticipating dentist's needs and ensuring patient comfort
- Educated patients on post-operative care and oral hygiene practices
- Collaborated with front office staff to schedule appointments, verify insurance information, and facilitate a seamless patient experience.
Lead Registered Dental Assistant
Aspen Dental
01.2016 - 02.2019
- Spearheaded daily operations of the dental assistant team, ensuring smooth workflow and optimal patient care
- Trained and mentored new dental assistants, fostering a collaborative and efficient work environment
- Played a key role in implementing improved scheduling processes, resulting in increased patient throughput and reduced wait times
- Collaborated with the administrative staff to facilitate seamless patient scheduling and billing processes
- Managed inventory and supplies, optimizing stock levels and minimizing wastage through effective tracking and ordering.
Education
Associate of Applied Science in Business -
Kilgore College
Skin Care
Kilgore College
Kilgore, TX05.2023
Dental Assisting
Panola College
Carthage, TX12.2011
Skills
- Number-savvy
- Active Listening
- Policy analysis
- Documentation abilities
- Reporting skills
- Reporting abilities
- Attention to Detail
- Team Collaboration
- Decision-Making
- Organizing and Prioritizing Work
- Supervision and leadership
- Organization and Time Management
References
References are available on request.
Timeline
Lead Registered Dental Assistant
Mack Dental
02.2019 - 06.2021
Lead Registered Dental Assistant
Aspen Dental
01.2016 - 02.2019
Customer Service/Claims Representative
Blue Cross Blue Shield of Michigan
Owner/Holistic Healing/Womb Therapist
Sacred Healing Hut
Associate of Applied Science in Business -
Kilgore College
Skin Care
Kilgore College
Dental Assisting
Panola College