Deanne Toth
Walgreens Boots Alliance
Winder,GA
1
Certification
14
years of professional experience
Results-driven retail management professional determined to exceed company sales goals. Focused on team member engagement and exceptional customer service. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Work History
Store Manager
8 Years 6 Months- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Oversaw, trained and encouraged 25 team members, promoting culture of efficiency and performance.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs.
- Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
Assistant Store Manager
2 Years 2 Months- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Assisted Store Manager in meeting standards for customer service and quality.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.
Shift Lead
8 Months- Trained and mentored new employees to maximize team performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Coached team on effective upselling and cross-selling methods.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Rotated merchandise and displays to feature new products and promotions.
Head Photo Specialist
2 Years 9 Months- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Updated tags, displays and signage for special promotions.
- Managed escalated customer orders in timely and professional manner.
- Provided high level of assistance to customers regarding special photo projects.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Assisted customers with prompt and polite support in-person and via telephone.
- Shared best practices for sales and customer service with other team members to help improve store’s efficiency.
Education
High School Diploma
Skills
Relationship building and management
Team leadership and coaching
Maximizing profitability
Product and service sales
Database management
Goals and performance
Goal-oriented
Strategic thinker
Detail-oriented
Customer relations
Financial operations management
Personnel development
Training and development
Staff management
Systems and software programs
Excellent customer service skills
Certification
Pharmacy Technician Certification (CPhT)
Timeline
Store Manager
Walgreens Boots Alliance
04.2018 - CurrentRead More
Assistant Store Manager
Walgreens Boots Alliance
02.2016 - 04.2018Read More
Shift Lead
Walgreens Boots Alliance
06.2015 - 02.2016Read More
Head Photo Specialist
Walgreens Boots Alliance
09.2012 - 06.2015Read More
Flowery Branch High School
High School Diploma
Read More