Dedicated healthcare professional with extensive experience at Ruston Regional Specialty Hospital, excelling in patient record management and HIPAA compliance. Proven ability to enhance patient satisfaction through strong organizational skills and compassionate customer service. Adept at coordinating paperwork and facilitating smooth patient transitions, ensuring a well-functioning ward environment.
Overview
6
6
years of professional experience
Work History
Ward Clerk
Ruston Regional Specialty Hospital
10.2022 - 10.2024
Organized paperwork for doctors, nurses, and patients.
Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
Documented latest information in computer system and printed paperwork.
Stored and retrieved permanent records on daily basis.
Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
Private Caregiver
Family Member
12.2021 - 07.2022
Maintained clean, safe, and well-organized patient environment.
Provided emotional support and companionship to patients, promoting overall wellbeing.
Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
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Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
Managed patient medications, ensuring accurate dosages and timely administration.
Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Monitored progress and documented patient health status changes to keep care team updated.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
ER Registrar
Northern Louisiana Medical Center
01.2019 - 09.2020
Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
Improved patient satisfaction by effectively addressing concerns and providing compassionate support.
Collaborated with medical staff to ensure timely treatment for critically ill patients.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Obtained payments from patients and scanned identification and insurance cards.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Completed administrative patient intakes with case histories, insurance information and mandated forms.