Deantea Bennett
Columbus,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level State of Ohio position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Resolution Specialist
Alliance Data Systems
Westerville, OH
10.2016 - Current
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Prepared written opinions or decisions regarding cases.
- Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Representative
Affinnion Group
Westerville, OH
10.2013 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Associate of Arts - Criminology
Columus State Community College
Columbus Ohio01.2024
Skills
- Medication techniques
- Conflict resolution skills
- Professional ethics understanding
- Information Collection
- Attention to Detail
- Data Entry
- Interpersonal Communication
- Clerical Support
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-Solving
- Google Workspace
- Critical Thinking
- Dependable and Responsible
- Self-Motivated
Timeline
Resolution Specialist
Alliance Data Systems
10.2016 - Current
Customer Service Representative
Affinnion Group
10.2013 - 08.2016
Associate of Arts - Criminology
Columus State Community College