DeAnthony Cross
Princeton,TX
Summary
Inspiring Software Engineer student looking to gain more experience in the Computer Science Industry. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Amazon Warehouse Associate
Amazon
11.2023 - 04.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around all moving machinery.
- Cooperated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Rapidly performed all tasks in a timely manner.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Consistently lifted materials weighing as much as 50-100 pounds.
Back Office Agent/ Data Inputter
Peco Energy and Gas
08.2022 - 04.2023
- Performed all back office tasks
- Analyzing and processing 100-500 applications that requires a strong understanding of data processing
- Entered data in the assigned applications
- Opened and saved PDFs that were sent through Outlook
- Performed tasks successfully before the end of shift
- Supporting clients by processing payment transactions
- Calculated and processed accounts through instructed work system
- Managed well through work equipment
- Sort through mail when brought in daily
- Maintained a neat and tidy workspace
- Worked through Windows and all Microsoft applications
- Sent customers texts and emails from surveys and application updates
- Maintaining a steady working knowledge of applications, transactions and processes performed by the team
- Performed all tasks in a well-detailed manner
- Ensuring accurate and timely completion of all applications during shift
- Showed perfect attendance throughout the remote organization.
- Conducted regular progress reports to monitor individual growth and make necessary adjustments to instructional methods.
Front Desk/Lead Houseman
Tru By Hilton
03.2020 - 09.2022
- Approach all guest in a friendly, efficient and service-oriented manner contributing to a 40% increase in guest satisfaction
- Received 75+ calls per day and redirect them to proper departments
- Handled requests for extra linens, toiletries and other supplies.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Handle all payment transactions such as cash, credit card, and check processing, adhering to the hotels cash handling policy and compliance
- Liaised with housekeeping staff to ensure rooms are appropriate to accommodate guest
- Oversee and set up meeting rooms accurately
- Scan data on due out report regularly
- Subject Matter Expert leading college students through summer program
- Training employees and inspecting their duties.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Associate of Applied Science - Computer Science And Information Technology
Collin College
Farmersville, TX05.2025
High School Diploma -
Allen High School
Allen, TX05.2019
Skills
- Excellent Negotiator
- Proven Team Builder
- Natural Leader
- Proficient multi-tasking
- Extreme attention to detail
- Exceptional Problem Solving
- Practiced in Customer Handling
- Comfortable with Computing
- Time Management
- Verbal and written communication
- Team Leadership
- Complex Problem-Solving
Activities
- Student Employee of the Month at Blu Community Bistro
- Assistant Manager at Blu Community Bistro
- Manager Candidate at Blu Community Bistro
Awards
2021 Connie Award
Training
- Hilton Honors Training
- Data Entry Training
- Conrad N. Hilton College of Hotel and Restaurant Management
- Blu Community Bistro
Certification
2019 Hilton Honors Certificate
Timeline
Amazon Warehouse Associate
Amazon
11.2023 - 04.2024
Back Office Agent/ Data Inputter
Peco Energy and Gas
08.2022 - 04.2023
Front Desk/Lead Houseman
Tru By Hilton
03.2020 - 09.2022
Associate of Applied Science - Computer Science And Information Technology
Collin College
High School Diploma -
Allen High School