Deanthony Harris
Best Buy Inc
Raleigh,NC
1
Certification
6
years of professional experience
Results-driven Retail Supervisor experienced in team collaboration and customer service. Achieved enhanced customer satisfaction and operational efficiency through effective leadership and proactive problem-solving. Focused on leveraging expertise in inventory management and team management to drive performance in new industry.
Work History
Retail Supervisor
3 Years 11 Months- Trained new employees on product knowledge, customer service, and cash handling procedures to enhance team capabilities.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Implemented proactive initiatives to improve customer engagement and resolve service issues, enhancing overall customer satisfaction.
- Established processes for measuring customer satisfaction rates across multiple channels.
- Developed processes to measure customer satisfaction rates across multiple channels, providing insights for continuous improvement.
- Created reports outlining customer usage and retention metrics.
- Identified areas where current products are not meeting expectations or could be improved upon.
- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
- Assisted sales team by providing technical expertise during the sales process.
Fleet Manager
10 Months- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
- Optimized fleet consistency by painting all on-road vehicles uniformly.
- Identified gaps and opportunities for improvement and implemented corrective actions to enhance fleet performance.
- Diminished workflow downtime by managing minimum and maximum volume process to meet demand.
- Recommended efficiency improvements through thorough analysis to reduce costs.
- Supervised employees to promote optimal productivity in job tasks and duties.
Education
High School Diploma
Some College (No Degree) - Psychology
Some College (No Degree) - Psychology
Associate of Science - Computational Science
Skills
Preventive Maintenance
Operations management
Compliance management
Inventory control
Cost reduction
Microsoft Office
Data analytics
Scheduling
Team leadership
Training development
Data analysis
Warranty tracking
Administrative efficiency
Capital budget management
Employee training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Microsoft Systems Training - 2013 - current
Timeline
Retail Supervisor
Best Buy Inc
09.2022 - CurrentRead More
Fleet Manager
Covenant delivery services
08.2020 - 06.2021Read More
Louisburg College
Some College (No Degree) from Psychology
Read More
Macu University
Some College (No Degree) from Psychology
Read More
Raleigh Christian Academy
High School Diploma
Read More
Duke University
Associate of Science from Computational Science
Read More
Additional Information
Very good at communication and speaking clearly. Does well with problem solving and managing time. Helping others in proficient and efficient work in a timely manner.
Computer experience
- Good at spreadsheets and organizing
- Adept at learning new computer skills
- Learned graphic design at an early age
- Knows the ins and outs of window systems and 64 bit processes
Computer knowledge
- Certified in microsoft systems and powerpoint
- Know the ins and outs of excel and spreadsheets
- Very adapt with computers and keylogging