Deanthony Harris
Knightdale,NC
Summary
Experienced coordinator minimizing hassles and alleviating client concerns through proactive schedule coordination. Demonstrates proper attention to personal hygiene and dress. Proficient in event planning and household administration. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Detail-oriented leadership with great communication and computer skills and a track record of executing maintenance program proficiencies to exceed operational goals. Dependable professional known for supervising well-trained logistics and operations teams. Smart Fleet Manager with eye on safety and successful background overseeing vehicle inspections for compliance with government regulations. Experience working with national and international intermodal freight carriers. Motivated Fleet Manager well-educated in all regulatory requirements, including OSHA. A diligent leader dedicated to routinely maintaining all company work vehicles. Ready for a new role working as part of a highly talented operations team. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Retail Supervisor
Best Buy Inc
Cary, NC
09.2022 - Current
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
- Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
- Managed customer inquiries and complaints in a professional manner.
- Established processes for measuring customer satisfaction rates across multiple channels.
- Organized events such as webinars or workshops aimed at increasing customer engagement levels.
- Created reports outlining customer usage and retention metrics.
- Gathered insights from customers through surveys, interviews, focus groups.
- Identified areas where current products are not meeting expectations or could be improved upon.
- Assisted sales team by providing technical expertise during the sales process.
- Researched new technologies and initiatives to improve customer experience.
- Coached team members on best practices for delivering exceptional customer experiences.
- Developed and maintained customer success documentation and resources.
- Demonstrated and explained product features and benefits to overcome customer objectives.
- Negotiated contract renewals and managed customer expectations to ensure satisfaction.
- Compiled customer feedback for cross-functional departments to improve product or service features.
- Led cross-functional initiatives to streamline processes and enhance customer experience.
- Implemented customer feedback loops to gather insights and improve products and services.
- Utilized CRM tools to track customer interactions and report on progress towards goals.
- Facilitated workshops and webinars to educate customers and drive engagement.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Recruited qualified personnel when needed for open positions within the department.
- Maintained accurate records of customer interactions for future reference.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Trained new customer service representatives on company policies and procedures.
- Assisted in developing training materials for new hires as well as existing employees.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Answered phone calls and responded to questions and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
DSP
Covenant delivery services
Durham, NC
08.2020 - 11.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Notified customers of delays to decrease calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
- Directed product loading and checked load balance to prevent on-road incidents.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Performed deliveries throughout greater [Type] area.
- Educated new employees at orientation meetings.
- Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded, balanced and secured product to safely transport goods.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Fleet Manager
Covenant delivery services
Durham, NC
08.2020 - Current
- Communicated with upper management and drivers to build lasting relationships.
- Supervised employees to promote optimal productivity in job tasks and duties.
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
- Mentored drivers and encouraged employees to effectively manage time, resulting in optimal mileage performance.
- Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
- Supported leadership by delegating assignments and monitoring mechanic performance to ensure timely work completion.
- Sustained safety protocols, ensuring proper and cost-effective usage of equipment and materials.
- Recommended efficiency improvements through thorough analysis to reduce costs.
- Sustained safety protocol by coordinating team meetings and sharing best practices to mitigate hazard opportunities.
- Aided senior leadership by generating daily reports to recommend corrective actions and improvements.
- Secured optimal employee performance by managing reward and disciplinary programs.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions.
- Diminished workflow downtime by managing minimum and maximum volume process to meet demand.
- Streamlined operational efficiencies by supervising yearly equipment overhauls to drive improved inventory.
- Reduced process lags by supervising maintenance employees while delegating assignments to promote optimal productivity.
- Mitigated regulatory risks by working with inspection team to prepare for highway patrol investigations to ensure transportation protocol adherence.
- Optimized fleet consistency by painting all on-road vehicles uniformly.
- Designed and built several vehicles to meet specific job requirements.
- Compiled medical incident reporting into database to accurately track issues for senior leadership.
- Oversaw entire project protocol by inspecting and repairing bus components to implement corrective action.
Furniture Mover
A1 Freeman
Clayton, NC
05.2018 - 12.2018
- Walked through customer sites with checklists to verify job completion.
- Cleaned job sites and properties of packing material after loading trucks with boxes and furniture weighing up to 70 pounds.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Moved over 100 customer boxes weighing up to 70 lbs to and from trucks.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Protected company inventory by maintaining and organizing storage areas.
- Palletized boxes to streamline movement and shipment.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
- Managed up to 4 personnel spread across 1 team.
- Followed customer instructions about placement of items and special considerations for handling.
- Loaded completed orders on pallets according to delivery numbers.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Secured items in truck by strapping over protective padding.
- Braced, padded and supported shipments to prevent shifting and damage.
- Protected furniture by disassembling easily damaged parts, detaching headboards from bed frames and securing loose or unstable components.
- Inspected packages per shift to determine product or package damage.
- Drove truck safely to deliver items in original condition to destination.
- Planned and followed most direct route to save time and mileage on company trucks.
- Coordinated shipments of local, regional, national and global nature.
- Communicated with customers daily to convey information regarding shipping times, insurance and delivery costs.
Mentor Volunteer
The Safety Club
Raleigh, NC
03.2014 - 04.2015
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
- Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.
- Kept information confidential except in cases pertaining to abuse, neglect or threats.
- Assisted with development of daily living, communication and social skills in young individuals.
- Provided instruction in both classroom and individual settings to cultivate productivity, efficiency and social abilities.
- Oversaw community and social activities with group of 30 to 40 teen individuals.
- Created and executed successful strategies to facilitate collaboration between stakeholders.
- Intervened in crisis situations between students or students and teachers.
- Improved students' access to career planning information, work experience and employers by setting up special events.
- Encouraged students to carefully consider career options and related academic decisions based on personal strengths and goals.
- Employed skills in crisis intervention to help resolve difficult situations.
- Counseled students directly on course choices, schedules and study habits.
- Assessed students one-on-one to gauge interests and better meet changing demands.
- Helped teachers and administrators optimize curriculum offerings and successfully prepare students for higher education, vocational school or direct employment.
- Promoted parent and teacher partnerships and communications to support students educational goals.
Data Scientists
Amazon Robotics
Raleigh, NC, NC
05.2019 - 05.2023
- Performed exploratory analysis on large datasets using SQL and Python libraries such as Pandas, NumPy, Scikit-Learn, and Matplotlib.
- Developed machine learning algorithms to predict customer churn rates.
- Developed and maintained predictive models to identify customer segments for targeted marketing campaigns.
- Analyzed data from various sources to generate insights into customer behavior and segmentation.
- Developed new functions and applications to conduct analyses.
- Applied feature selection algorithms to predict potential outcomes.
- Designed surveys, opinion polls and assessment tools to collect data.
Education
High School Diploma -
Raleigh Christian Academy
Raleigh, NC05.2016
Some College (No Degree) - Psychology
Macu University
Elizabeth City, NCSome College (No Degree) - Psychology
Louisburg College
Louisburg, NCSkills
- Client safety and first aid
- Crisis Management
- Transportation
- Behavior redirection
- Community activities
- Knowledge of state regulations
- Case management experience
- Housekeeping
- Coordination skills
- Spreadsheet management
- Client satisfaction
- Proper phone etiquette
- Store Organization
- Task Delegation
- Employee Motivation
- Sales strategy development
- Sales Development
- Store maintenance
- Budgeting and financial management
- Staff Training and Development
- Inventory Control
- Performance monitoring
- Inventory Management
- Store growth planning
- Administrative Documentation
- Loss Prevention
- Needs Assessment
- Sales Leadership
- Product Sales
- Policy Enforcement
- Professionalism
- Customer outreach
- Physical Stamina
- Marketing strategy
- Task Prioritization
- Reliability
- Flexible Work Schedule
- Reporting and Performance Analysis
- Creativity and Originality
Additional Information
Very good at communication and speaking clearly. Does well with problem solving and managing time. Helping others in proficient and efficient work in a timely manner.
Computer experience
Macug with computers my whole life
- Good at spreadsheets and organizing
- Have my own personal PC with great computing power
- Adept at learning new computer skills
- Learned graphic design at an early age
- Always ready to learn new things
- Knows the ins and outs of window systems and 64 bit processes
Computer knowledge
- Certified in microsoft systems and powerpoint
- Know the ins and outs of excel and spreadsheets
- Fast typer
- Very adapt with computers and keylogging
Timeline
Retail Supervisor
Best Buy Inc
09.2022 - Current
DSP
Covenant delivery services
08.2020 - 11.2022
Fleet Manager
Covenant delivery services
08.2020 - Current
Data Scientists
Amazon Robotics
05.2019 - 05.2023
Furniture Mover
A1 Freeman
05.2018 - 12.2018
Mentor Volunteer
The Safety Club
03.2014 - 04.2015
High School Diploma -
Raleigh Christian Academy
Some College (No Degree) - Psychology
Macu University
Some College (No Degree) - Psychology
Louisburg College