DeAnthony P. Jones
Canton,MS
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Asset Protection Operations Coach
Walmart Store 2720
08.2024 - Current
- Developed and executed performance management programs to increase employee engagement and productivity.
- Facilitated virtual, in-person and blended learning sessions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Collaborated with law enforcement to report crime and suspicious activity.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Trained all new executives and asset protection personnel.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Completed incident reports and activity logs for accurate, current records.
Asset Protection Team Lead
Walmart Store 3059
04.2024 - 08.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in techniques necessary to complete job tasks.
- Defined clear targets and objectives and communicated to other team members.
Store Manager-RX
CVS/pharmacy
03.2021 - 12.2023
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Front End Coach
Walmart Store 2717
09.2018 - 01.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Assisted in recruiting, hiring and training of team members.
Customer Service Manager
Walmart Store 785
06.2016 - 09.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Asset Protection Associate
Walmart Store 785
07.2014 - 2016
- Contacted local authorities and apprehended shoplifters.
- Kept patrons and employees safe and from criminal activity.
- Checked CCTV for evidence of shoplifting.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
Correctional Officer
Wayne County Sheriff Department
02.2012 - 12.2015
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Booked new inmates into facility and processed inmates for release.
Education
Associate of Science - Criminal Justice
Columbia Southern University
Orange Beach, AL05-2015
Bachelor of Arts - Business Administration And Management
Bellevue University
Bellevue, NE05-2027
Skills
- Staffing coordination
- Complaint resolution
- Metric tracking
- Training and mentoring
- Interviews and interrogations
- Policy enforcement
- Asset protection
- Workplace safety
- Interviewing techniques
- Compliance monitoring
- Diversity and inclusion
- Staff training and development
Accomplishments
- Drove record-high internal investigation that elevated the store's ranking in the Southeast BU to #7.
- Won APOC of the Quarter award in Quarter 4, FY25.
- Won APOC of the Quarter award in Quarter 2, FY26.
- Won APOC of the Quarter award in Quarter 4, FY26
- Achieved Region 11 Best Reduction in Accidents through effectively helping with safety.
Affiliations
- Phi Beta Sigma Fraternity, Inc., Delta Alpha Sigma Chapter, Fall 2015, Hattiesburg, MS
Certification
- Fundamentals of Diversity, Equity, Inclusion, and Belonging, Coursera - February 2026
- Generative AI for Leaders, Vanderbilt University - February 2026
- Decision Making, Harvard Business Impact - January 2026
- Getting Started with Microsoft Excel, Coursera - January 2026
- Solving Problems with Creative & Critical Thinking, IBM - January 2026
- Generative AI for Everyone, DeepLearning.AI - January 2026
- Level I - Investigative Interviewing Techniques, Wicklander - Zulawski & Associates - October 2024
Timeline
Asset Protection Operations Coach
Walmart Store 2720
08.2024 - Current
Asset Protection Team Lead
Walmart Store 3059
04.2024 - 08.2024
Store Manager-RX
CVS/pharmacy
03.2021 - 12.2023
Front End Coach
Walmart Store 2717
09.2018 - 01.2021
Customer Service Manager
Walmart Store 785
06.2016 - 09.2018
Asset Protection Associate
Walmart Store 785
07.2014 - 2016
Correctional Officer
Wayne County Sheriff Department
02.2012 - 12.2015
Associate of Science - Criminal Justice
Columbia Southern University
Bachelor of Arts - Business Administration And Management
Bellevue University