Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deaquanesha Russell

Bossier City,LA

Summary

Diligent Phone Agent known for being a capable, well-trained employee. Exceptional Type of Skill and Type of Skill skills. Pursuing a new role where hard work and dedication will be highly valued.

Perceptive Phone Agent with excellent Skill and Skill skills. Highly effective at providing exceptional service to customers. Dedicated to best-in-class work with proven history of great eloquence and service.

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

8
8
years of professional experience

Work History

Phone Agent

GDiT
03.2020 - Current
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Collected confidential financial information from clients to construct comprehensive financial plans.
  • Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
  • Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.

Front Desk Receptionist

Lsu Ochsner
12.2019 - 05.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Assistant Manager

Walmart
10.2018 - 12.2019
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Customer Service Phone Agent

Citi Telecoin
10.2017 - 07.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Front Desk Receptionist

Dr Monica Davenport , DDS
10.2016 - 09.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Customer Service Phone Agent

Teleperformance USA
03.2013 - 02.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Answered over Number calls per shift to meet fast-paced call center demands.

Education

Diploma -

Green Oaks High
Shreveport, LA
08.2012

Bachelor Of Business -

Southern University At Shreveport
Shreveport, LA
08.2012

Skills

  • Phone Systems
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Phone Inquiries
  • Data Entry and Maintenance
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Call Documentation
  • Call Transfers
  • Customer Support

Timeline

Phone Agent

GDiT
03.2020 - Current

Front Desk Receptionist

Lsu Ochsner
12.2019 - 05.2020

Assistant Manager

Walmart
10.2018 - 12.2019

Customer Service Phone Agent

Citi Telecoin
10.2017 - 07.2018

Front Desk Receptionist

Dr Monica Davenport , DDS
10.2016 - 09.2017

Customer Service Phone Agent

Teleperformance USA
03.2013 - 02.2015

Diploma -

Green Oaks High

Bachelor Of Business -

Southern University At Shreveport

Similar Profiles

CREATE PROFILE
Deaquanesha Russell