De'ariana Estrich
Greenville,SC
Summary
Customer Service Professional with deep understanding of hospitality developed through restaurant industry experience. Enhanced team success by engaging customers and improving service quality while managing high volumes of inbound calls. Committed to maintaining customer satisfaction and delivering value through effective communication and multitasking skills.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Salesperson
ADAMA Naturals
03.2026 - Current
- Demonstrated product features to enhance customer understanding and interest.
- Engaged customers to identify their needs and recommend suitable products.
- Assisted in inventory management to ensure product availability and accuracy.
Customer Service Representative
Concentrix
01.2026 - 06.2026
- Assisted customers with inquiries and resolved issues effectively.
- Utilized CRM software to track customer interactions and manage cases.
- Collaborated with team members to enhance service delivery and support processes.
Janitorial Supervisor
Kingdom Kleaning
05.2025 - 01.2026
- Trained and mentored staff on cleaning techniques and safety protocols, enhancing team competency and compliance.
- Managed inventory of cleaning supplies and equipment, ensuring optimal availability and minimizing waste.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Conducted regular inspections to uphold cleanliness standards and ensure compliance with safety regulations.
Home Health Caregiver
Right At Home Health Care
12.2024 - 05.2025
- Assisted clients with daily living activities and personal hygiene tasks.
- Assisted clients with daily living activities and personal care needs.
- Administered prescribed medications and monitored client health conditions.
- Administered medications and monitored client health conditions.
- Provided companionship and emotional support to enhance client well-being.
- Provided companionship and emotional support to clients and families.
Food Runner and ToGo
Carrabba' Italia Grill
05.2024 - 12.2024
- Delivered food promptly to tables while ensuring accurate order fulfillment.
- Assisted servers by preparing and organizing food items for efficient service.
- Maintained cleanliness of dining area and ensured all utensils were stocked.
Cashier
Publix Grocery Store
05.2022 - 10.2024
- Processed customer transactions accurately and efficiently.
- Ensured clean, organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Handled cash, credit, and gift card transactions securely and responsibly.
Education
Master of Arts - Culinary Arts
Penn Foster
Anderson, SCMaster of Arts - Culinary
Greenville Technical College
Greenville, SCSkills
- Team communication
- Leadership initiatives
- Enhanced customer service strategies for improved satisfaction
- Client relationship management
- Time management
- Customer rapport
- Customer service strategies
- Organizational efficiency
- Guest services initiatives
- Delivered food service with an emphasis on quality and speed
- Cash handling
- Phone etiquette
- Product demonstrations
- Food service quality
- Food safety practices
Certification
- ServSafe
- Present
Accomplishments
Food Manager ServSafe Certified.
Timeline
Salesperson
ADAMA Naturals
03.2026 - Current
Customer Service Representative
Concentrix
01.2026 - 06.2026
Janitorial Supervisor
Kingdom Kleaning
05.2025 - 01.2026
Home Health Caregiver
Right At Home Health Care
12.2024 - 05.2025
Food Runner and ToGo
Carrabba' Italia Grill
05.2024 - 12.2024
Cashier
Publix Grocery Store
05.2022 - 10.2024
Master of Arts - Culinary Arts
Penn Foster
Master of Arts - Culinary
Greenville Technical College