DE'ASHLEY LEWIS
Rowlett,TX
Summary
Dedicated and versatile professional with experience in management, customer service, and education. Proven ability to lead teams, improve operational efficiency, and create engaging learning environments.
Overview
5
5
years of professional experience
Work History
File Manager
Albertsons/Tom Thumb
Mesquite, TX
08.2024 - Current
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Implemented new technology systems to enhance operational efficiency
- Analyzed market trends and competitor activities to identify potential risks or opportunities for the business
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Provided ongoing coaching and mentoring to team members, supporting their professional development
Team Leader
Whataburger
Rockwall, TX
08.2020 - 07.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
Part Time Teacher
Legacy Kids Academy
Rowlett, TX
02.2024 - 06.2024
- Utilized various instructional strategies, such as cooperative learning, hands-on activities, and technology integration, to enhance student engagement and comprehension
- Developed and implemented engaging lesson plans that catered to diverse learning styles and abilities
- Differentiated instruction to meet the individual needs of students with varying academic levels and learning disabilities
- Created a positive classroom environment by establishing clear expectations for behavior and fostering a supportive community of learners
- Assessed student progress through regular formative assessments, quizzes, tests, projects, and presentations
- Analyzed assessment data to identify areas of improvement and tailored instruction accordingly
- Provided timely feedback on assignments to promote growth mindset and encourage continuous improvement
- Implemented effective classroom management techniques to maintain an orderly learning environment conducive to student success
Education
No Degree - English Education
University of The Virgin Islands
U.S Virgin IslandsRowlett High School
Rowlett, TX05.2021
Skills
- Childcare
- Project Management
- Attentive to detail
- Organizational Skills
- Quality Control
- Teaching
- Budgeting
- Training & Development
- Writing Skills
- Research
Timeline
File Manager
Albertsons/Tom Thumb
08.2024 - Current
Part Time Teacher
Legacy Kids Academy
02.2024 - 06.2024
Team Leader
Whataburger
08.2020 - 07.2024
No Degree - English Education
University of The Virgin Islands
Rowlett High School