De Asia Floyd
Marshall
Summary
Driven and resilient, adept at maintaining composure and accuracy under pressure, honed during tenure at Ollie's Bargain Outlet Holdings Inc. and Sonic. Excelled in customer service, ensuring satisfaction and loyalty through exceptional support and cleanliness standards. Demonstrated quick learning ability and goal-oriented mindset, significantly contributing to team success and operational efficiency.
Experienced with customer service, sales, and cash handling in retail setting. Utilizes strong communication skills to engage customers and resolve issues. Knowledge of inventory management and point-of-sale systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate Cashier
Ollie's Bargain Outlet Holdings Inc.
01.2024 - 03.2025
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Carhop Server
Sonic
07.2021 - 01.2024
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
- Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
- Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices to provide accurate information to customers.
Education
No Degree - Accounting And Finance
Panola College
Marshall, TX05-2026
High School Diploma -
Texas Early College HighSchool
Marshall, TX05-2024
Associate of Science -
Panola College
Marshall, TX05-2024
Skills
- Quick learner
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Cash handling accuracy
- Goal-oriented mindset
- Customer support
- Payment processing
- Resilience under pressure
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- Certified Sales Associate (CSA) - Retail Education Association.
Timeline
Retail Sales Associate Cashier
Ollie's Bargain Outlet Holdings Inc.
01.2024 - 03.2025
Carhop Server
Sonic
07.2021 - 01.2024
- Food Handler Certification (FHC) - State or County Health Departments.
- Certified Sales Associate (CSA) - Retail Education Association.
No Degree - Accounting And Finance
Panola College
High School Diploma -
Texas Early College HighSchool
Associate of Science -
Panola College
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