Deasia Lee
Memphis,TN
Summary
Driven Chat Support Representative with proven expertise in enhancing customer satisfaction and reducing escalations for companies like AT&T. Skilled in quick typing and displaying empathy, adept at problem-solving and multitasking. Achieved significant improvements in customer service quality by maintaining up-to-date product knowledge and leveraging strong attention to detail. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Chat Support Representative
Uhaul Moving And Storage
Memphis, TN
03.2024 - Current
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Created and maintained detailed database to develop promotional sales.
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
Chat Support Representative
AT&T
Memphis, TN
11.2023 - 03.2024
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Kingsbury High School
Memphis, TN05.2023
Skills
- Quick Typing
- Language Fluency
- Empathy Display
- Performance Tracking
- Social Media Monitoring
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Computer Skills
Timeline
Chat Support Representative
Uhaul Moving And Storage
03.2024 - Current
Chat Support Representative
AT&T
11.2023 - 03.2024
High School Diploma -
Kingsbury High School