DeAsia Lewis
DeSoto,TX
Summary
Results-driven Senior Claim Benefit Specialist at Teleperformance USA with expertise in claims management and a keen attention to detail. Proven ability to enhance workflow efficiency through critical thinking and conflict resolution. Recognized for maintaining data integrity and training staff, ensuring superior organizational performance in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Senior Claim Benefit Specialist
Teleperformance USA
01.2021 - Current
- Processed and reviewed claims to ensure compliance with company standards.
- Supported team in identifying discrepancies in claim submissions to enhance workflow efficiency.
- Collaborated with cross-functional teams to gather necessary documentation for timely claim adjudication.
- Maintained comprehensive records of claims processed to ensure data integrity and accessibility.
Healthcare Customer Service Representative
RemX, McKesson Specialty
08.2014 - 01.2021
- Provided outstanding customer support by efficiently handling inquiries.
- Coordinated with healthcare providers to ensure accurate patient information and appointment scheduling.
- Managed extensive databases to maintain up-to-date patient records and streamline communication.
- Assisted in training new staff on customer service protocols and system navigation.
Education
High School Diploma -
Skyline High School
Dallas, TXSkills
- Claims management expertise
- Critical thinking capacity
- Attention to detail and accuracy
- Superior organizational skills
- Conflict resolution strategies
- Performance metrics evaluation
Timeline
Senior Claim Benefit Specialist
Teleperformance USA
01.2021 - Current
Healthcare Customer Service Representative
RemX, McKesson Specialty
08.2014 - 01.2021
High School Diploma -
Skyline High School
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