Willie Mae Chavis
Houston
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
Work History
Senior Claim Benefit Specialist
Aetna: CVS Health
Houston, TX
08.2018 - Current
- Led claims processing initiatives to enhance operational efficiency and customer satisfaction.
- Mentored junior staff on claims adjudication procedures and best practices.
- Analyzed complex claim issues, providing solutions to expedite resolution times.
- Developed training materials for new hires, improving onboarding effectiveness.
Membership Coordinator
Ymca Of Greater Houston
Houston, TX
07.2015 - 08.2018
- Coordinated membership outreach initiatives to enhance community engagement and retention efforts.
- Developed and implemented strategies to streamline membership enrollment processes for increased efficiency.
- Managed member communication through various channels, ensuring timely responses and resolution of inquiries.
- Collaborated with staff to organize events promoting membership benefits and fostering community relationships.
Education
Coursework Completed -
University of Houston
Houston, TXSkills
- Claims management expertise
- Critical thinking capacity
- Attention to detail and accuracy
- Superior organizational skills
- Project management experience
- Medical terminology mastery
- Benefits administration proficiency
- Strong communication
- Efficient time management
- Advanced analytical skills
- Problem-solving abilities
- Multitasking
Timeline
Senior Claim Benefit Specialist
Aetna: CVS Health
08.2018 - Current
Membership Coordinator
Ymca Of Greater Houston
07.2015 - 08.2018
Coursework Completed -
University of Houston