Deatrice Honeyghan
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Work From Home Customer Service Rep
Found Ever/ Progressive
05.2024 - 08.2026
- Manage inbound communication with customers to assess and address their car insurance requirements
- Assisted Progressive insurance customers with billing, policy, and coverage questions.
- Processed policy changes, renewals, and cancellation requests for call center customers.
- Resolved payment issues and arranged account updates with billing departments.
- Promoted available products and services to customers during service, account management and order calls.
- Escalated complex customer concerns to supervisors and specialty support teams.
Ocean Export Operations
Green Worldwide Shipping
01.2022 - 10.2023
- Coordinated international export shipments, ensuring timely filing of Automated Export System (AES) documentation to comply with regulatory requirements.
- Managed shipment tracking and tracing, facilitated carrier and vendor payments, and communicated shipment status through pre-alerts to destination agents to maintain operational transparency.
- Prepared custom quotes for agents and customers based on rates and transit times using Transportation Management System (TMS).
Import Specialist
Senator International
11.2020 - 12.2021
- Coordinated receipt of shipping documents and prepared paperwork for USCBP release, ensuring compliance and enabling timely processing.
- Coordinated import shipments with Senator International forwarding teams and carriers.
- Prepared customs documents for import entries and clearance requests.
- Reviewed commercial invoices, packing lists, and bills of lading.
- Processed delivery orders and managed carrier payments, ensuring accurate invoicing and timely notifications of shipment releases to customers.
Air Import Operations
Woodland Global
08.2018 - 09.2020
- Processed import documentation and coordinated cargo tracking with airlines, providing timely updates and delivery confirmations to enhance client satisfaction.
- Managed financial operations, including payment of terminal handling charges and accurate billing, while ensuring compliance with tariff rates for diverse customer base.
- Developed and maintained spreadsheets to streamline operational processes and generated weekly reports for clients on shipment status.
Import Specialist
Seko Logistics
09.2017 - 07.2018
- Managed comprehensive air and ocean import operations, ensuring timely communication of arrival information and efficient tracking for LCL and FCL containers.
- Coordinated logistics for terminal handling charges, warehouse transfers, and domestic trucking schedules, ensuring timely delivery confirmation to clients.
- Managed billing processes and tariff rates for individual customers while developing weekly reporting spreadsheets to enhance transparency and service quality.
Education
Monroe College
Bronx, NYSkills
- Insurance billing
- Policy administration
- Customer service excellence
- Detail-Oriented
- Excellent Time Management
- Multi-Tasking
- Documentation
- CRM systems
- Call handling
- Policy processing
- Data entry
Timeline
Work From Home Customer Service Rep
Found Ever/ Progressive
05.2024 - 08.2026
Ocean Export Operations
Green Worldwide Shipping
01.2022 - 10.2023
Import Specialist
Senator International
11.2020 - 12.2021
Air Import Operations
Woodland Global
08.2018 - 09.2020
Import Specialist
Seko Logistics
09.2017 - 07.2018
Monroe College