Patsy Colicci
Houston,Texas
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
17
17
years of professional experience
Work History
Customer Service Representative/Work From Home Agent
United Healthcare
Houston, Texas
02.2023 - 01.2024
- Assessed eligibility of patients for health insurance coverage based on policy guidelines.
- Processed payments from insurers in accordance with contractual obligations.
- Provided customer service support to answer inquiries about health plans and benefits.
- Assisted customers with inquiries about health insurance policies and coverage options.
- Processed customer applications in order to facilitate enrollment into appropriate health plans.
- Maintained accurate records of customer interactions, including policy details and payment history.
Stay at Home Parent
-
Houston, TX
10.2020 - 02.2023
Life Skills Paraprofessional
Life Skills Teachers Aid
Houston, TX
08.2018 - 10.2020
- Taught social skills and language arts to children with learning disabilities, emotional and intellectual disabilities, Autism, and Down syndrome students
- Ages range from kindergarten to 5th grade
- Collaborated with school administrators, teachers and parents to communicate on curriculum, student progress and behavior.
Operations Manager/Dispatch- Work From Home
Semper Fi Hotshot
Houston, TX
07.2014 - 06.2018
- Managed logistically all routes for drivers
- Managed and oversaw all proprietary and legal documents including; driver records, driver information, and all safety audit information
- Managed all accounts payables to vendors including purchase orders as well as the accounts receivables from customers including invoicing
Assistant Event Planner
Dril-Quip, Inc
Houston, TX
12.2013 - 07.2014
- Coordinated vendors, timelines and budgets for events.
- Oversaw event logistics, venue scheduling and accommodations.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
Purchasing Assistant
Innodrill/Huisman International
Rosenberg, TX
05.2011 - 11.2013
- Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
- Coordinated with suppliers to resolve performance related issues.
- Vetted suppliers' prices, quality and delivery speed to help select optimal vendors.
- Kept inventory within ideal minimum and maximum levels with skilled management.
Assistant Director of Education
Kids R Kids Learning Academy
Houston, TX
06.2007 - 05.2011
- Oversaw daily activities and programs to educate and socialize participants.
- Communicated with parents and fostered strong professional relationships.
- Inspected facility and activities to monitor safety, sanitation and procedures.
Education
Associates - Arts Technology Summary
Lone Star College
Skills
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Creative Problem Solving
- Customer Relations
- Technologically Savvy
- Billing Arrangements
- Insurance Verification
- Insurance Billing
- Client Support
- Customer Assistance
- Billing Error Resolution
- Conflict Management
Timeline
Customer Service Representative/Work From Home Agent
United Healthcare
02.2023 - 01.2024
Stay at Home Parent
-
10.2020 - 02.2023
Life Skills Paraprofessional
Life Skills Teachers Aid
08.2018 - 10.2020
Operations Manager/Dispatch- Work From Home
Semper Fi Hotshot
07.2014 - 06.2018
Assistant Event Planner
Dril-Quip, Inc
12.2013 - 07.2014
Purchasing Assistant
Innodrill/Huisman International
05.2011 - 11.2013
Assistant Director of Education
Kids R Kids Learning Academy
06.2007 - 05.2011
Associates - Arts Technology Summary
Lone Star College
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