Monica Rodriguez
Carson,California
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
28
28
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE/WORK FROM HOME AGENT
Automobile Club of Southern California
Long Beach, CA
06.2021 - Current
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems, and solutions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
INTAKE SPECIALIST
Providence Health & Services
Torrance, CA
05.2020 - 10.2020
- Helped social workers build, coordinate, and lead programs supporting individuals with hospice and palliative care concerns
- Answered phone calls and provided new clients with required paperwork to initiate service
- Collected, verified, recorded, and processed client demographics, insurance payments, and referral information
CLERK
Of Social Services
W. Los Angeles, CA
02.2019 - 11.2019
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment
- Handled client correspondence and tracked records to foster office efficiency.
- Organized and maintained filing systems for confidential documents.
CUSTOMER SERVICE REPRESENTATIVE
United Airlines
Los Angeles, CA
06.1996 - 11.2016
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Cultivated customer loyalty, promoted repeat customers, and improved sales
- Bilingual and fluent in Spanish.
Education
Technical School - Medical Billing
SCROC
Torrance, CA01.2016
High School Diploma -
FONTANA HIGH SCHOOL
06.1990
Skills
- Complaint resolution
- Microsoft Office Suite
- Microsoft Outlook
- Document management
- Fluent in Spanish
- Consultative Sales
- Pricing Analysis
- Relationship Building
Timeline
CUSTOMER SERVICE REPRESENTATIVE/WORK FROM HOME AGENT
Automobile Club of Southern California
06.2021 - Current
INTAKE SPECIALIST
Providence Health & Services
05.2020 - 10.2020
CLERK
Of Social Services
02.2019 - 11.2019
CUSTOMER SERVICE REPRESENTATIVE
United Airlines
06.1996 - 11.2016
Technical School - Medical Billing
SCROC
High School Diploma -
FONTANA HIGH SCHOOL