DeAundra Anderson
Fredericksburg,VA
Summary
Accomplished leader at Target, adept in fostering teamwork and enhancing productivity through effective training and mentoring. Demonstrated excellence in problem-solving and test equipment operation, leading to significant improvements in project delivery and customer satisfaction. Skilled in streamlining processes for optimal efficiency and team performance.
Overview
2018
2018
years of professional experience
1
1
Certification
Work History
Electronics Team Member
Target
Stafford, VA
09.2015 - 01.2018
- Improved customer satisfaction by providing efficient and knowledgeable assistance with electronics products.
- Conducted price adjustments in accordance with company policies, ensuring accuracy at the point of sale for customers'' transactions.
- Collaborated with other departments for successful promotional events, increasing overall store sales.
- Developed strong relationships with customers, leading to repeat business and personal referrals.
- Conducted regular inspections of merchandise displays to ensure proper functioning and visual appeal.
Electronics Team Leader
Target
- Oversaw project timelines, ensuring deadlines were met consistently without compromising quality standards.
- Developed strong relationships with suppliers for better negotiation of contracts and delivery schedules.
- Collaborated with higher level support staff to confer with engineers on details and implications of test procedures and results.
- Improved overall product quality with thorough testing and troubleshooting procedures.
- Enhanced team productivity by implementing efficient workflow processes and task delegation.
- Mentored junior team members, fostering a culture of continuous professional growth and development.
- Operated, inspected and maintained test setups and equipment to detect malfunctions.
Guest Service Team Leader
Target
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Proactively communicated with guests to identify their needs and preferences, allowing for personalized service offerings.
- Resolved challenging customer complaints with empathy and professionalism, turning potentially negative experiences into opportunities for relationshipbuilding.
- Strategically scheduled staff for peak business hours for adequate coverage.
- Evaluated team by reviewing customer feedback and key performance indicators.
- Maintained a high level of professionalism in all interactions with guests, setting an example for the rest of the team.
Fulfillment Team Lead
Target
- Directed project planning and execution, optimizing resource allocation and risk management.
- Delivered project updates, maintaining transparency and managing expectations.
- Managed project timelines, resulting in streamlined processes and improved delivery.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Devised and implemented processes and procedures to streamline operations.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Inbound Team Lead
Target
- Nurtured a strong sense of teamwork among staff members, resulting in high levels of employee engagement and collaboration across departments.
- Championed continuous improvement efforts by conducting regular assessments of team performance, identifying areas for growth, and developing targeted action plans for improvement.
- Enhanced team productivity by implementing efficient work processes and streamlining communication channels.
- Fostered a culture of accountability within the team by setting clear expectations, providing regular feedback on performance, and offering support for professional development opportunities.
- Improved inventory accuracy through diligent monitoring, regular audits, and effective collaboration with the warehouse team.
- Responded proactively and positively to rapid change.
Education
Sports Management
Johnson C. Smith University
Charlotte, NCSkills
- Training and mentoring
- Test equipment operation
- Power electronics
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Troubleshooting skills
- Task prioritization
- Goal setting
- Professionalism
Accomplishments
Ap Partner Award - 2016
Team Members Sales Champion - 2017
Best for Guest Advocate -2018
TL MVP - 2020
TL Drive - 2022
Certification
CompTIA Security +
Timeline
Electronics Team Member
Target
09.2015 - 01.2018
Electronics Team Leader
Target
Guest Service Team Leader
Target
Fulfillment Team Lead
Target
Inbound Team Lead
Target
Sports Management
Johnson C. Smith University