De'Auntae Munson
Mesa,AZ
Summary
Diligent customer service representative bringing experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
8
8
years of professional experience
Work History
Maintenance Technician
Walnut Grove Apartments
Glendale, AZ
04.2022 - 03.2024
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Assisted in the installation of new machinery and equipment.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Cleared clogged drains and replaced valves, faucets and fixtures.
Customer Service Representative
Intouch CX
Mesa, AZ
05.2018 - 02.2022
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges.
Care Giver
Orion Homes LLC
Phoenix, AZ
04.2016 - 03.2018
- Home management and care planning
- Medical advocacy
- Prescription medication management
- Help with personal hygiene and care
- Assisting with meals and nutrition
- Help with mobility
- Home maintenance and housekeeping
- Transportation.
Education
High School Diploma -
Palo Verde High School
Blythe, CA06.2012
Skills
- POS
- Customer service
- Caregiving
- Cleaning
- Maintenance
- Plumbing
- Parts Replacement
Timeline
Maintenance Technician
Walnut Grove Apartments
04.2022 - 03.2024
Customer Service Representative
Intouch CX
05.2018 - 02.2022
Care Giver
Orion Homes LLC
04.2016 - 03.2018
High School Diploma -
Palo Verde High School
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