DeAvionne Register
Atlanta,GA
Summary
Motivated and detail-oriented professional with extensive experience in customer communication and call handling, seeking to transition into an Airport Communications Dispatcher role. Skilled in managing high-pressure environments, multitasking, and maintaining accuracy during critical operations. Proficient in Microsoft Office Suite, Windows systems, and fast, accurate data entry (35+ WPM). Known for professionalism, quick problem-solving, and strong communication skills.
Overview
4
4
years of professional experience
Work History
Customer Service / Call Center Representative
ABC Communications Center
03.2022 - 05.2024
- Managed a high volume of inbound and outbound calls with professionalism and efficiency.
- Recorded and tracked all customer interactions accurately in company systems.
- Responded to inquiries, escalated emergencies appropriately, and ensured accurate documentation.
- Maintained calm and focus under stressful conditions while adhering to performance goals.
- Utilized Microsoft Word and Excel for reporting and data management.
Administrative Support Specialist
Skyline Services Inc.
06.2020 - 02.2022
- Provided communication and administrative support to multiple departments.
- Monitored incoming communications and directed messages promptly to the correct personnel.
- Assisted with scheduling, data entry, and report preparation using Microsoft Office tools.
- Supported supervisors with clerical duties, maintaining confidentiality and accuracy.
- Demonstrated strong multitasking skills in a fast-paced office environment.
Education
High School Diploma or Equivalent - Mass Communication
Clark Atlanta University
Atlanta, GA05.2019
Skills
- Call Center & Customer Service Operations
- Typing Speed: 35 WPM
- Microsoft Word, Excel, Outlook, and Windows OS
- Keyboard & Data Entry Proficiency
- Dispatch & Communication Protocols
- Crisis & Stress Management
- Verbal and Written Communication
- Multitasking & Prioritization
- Attention to Detail & Accuracy
- Team Collaboration
Additional Qualifications
- Excellent problem-solving and organizational abilities
- Ability to stay composed under pressure and meet deadlines
- Strong attention to detail and procedural compliance
- Flexible availability for varied shifts, including nights and weekends
Timeline
Customer Service / Call Center Representative
ABC Communications Center
03.2022 - 05.2024
Administrative Support Specialist
Skyline Services Inc.
06.2020 - 02.2022
High School Diploma or Equivalent - Mass Communication
Clark Atlanta University