Karen Luciano
Plano,TX
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Call Center Representative/Customer Service
Apartment Hotline
04.2012 - 06.2025
- Answered phones, invoicing, statements, call backs, collections, data entry, filing
- Skills Used
- Accounting
- Resolved customer inquiries using CRM software, ensuring high satisfaction levels.
Premier Service Consultant
AT&T
01.2024 - 07.2024
- I provided customer service and handled escalated calls.
- Delivered exceptional customer service by resolving inquiries and providing tailored solutions.
Dispatcher natl
AT&T
01.2022 - 03.2024
- I was hired to work as a dispatcher processing orders for technicians. Making sure work orders for customers went smoothly. I handled high volume of calls. Answered customers questions.
- Streamlined order processing systems, reducing response time for customer requests.
Accounts Receivable/Dispatcher
Graco Mechanical
02.2012 - 06.2021
- Prepared, verified and processed invoices and coded payment documents
- Prepared batches of invoices, entered invoices for payments
- Created purchase orders, generated billing statements and mailed out to vendors
- Handled collection calls
- Created backup reports, managed weekly check runs
- Set up new vendors into customized database
- Located Technicians, dispatched as needed
- Managed communication between technicians and clients to optimize scheduling efficiency.
Administrative Assistant
One Stop Apartment Locators
06.2009 - 03.2011
- Answered high volume calls, conducted follow-up calls and scheduled appointments
- Responsible for Accounts Payable, Collections and Accounts Receivable duties
- Maintained inventory of office/kitchen supplies and ordered as needed
- Conducted (Cold-calling) marketing sales calls to generate new business
Store Manager
Kolache Factory
12.2002 - 06.2009
- Opened/closed store, prepared daily sales reports, bank deposits and reconciled credit card machine
- Inventory on supplies/materials and perishable/non-perishable items, ordered as needed
- Unloaded trucks and stocked supplies
- Interviewed, hired, trained all new hires, processed new hire paperwork and conducted reviews
- Entered/processed weekly payroll
Training department
First Data Corporation
05.1998 - 12.2001
- I trained merchants on new credit card terminals. I wrote training scripts, set up new merchants, sold products. Placed follow up calls with existing merchants. I was a top training and received several awards with the company.
Call Center Representative
Pacific Bell AT&T
01.1991 - 03.1998
- I was an information operator I handled high volumes of calls. I handle escalated calls, troubleshooting time management billing up selling customer resolution.
Education
High School Diploma - undefined
Saddle Back High School
Santa Ana, CA06.1988
Skills
- Problem-solving skills
- Customer support
- Call center customer service
- Resolving issues
- Complaint resolution
- Building rapport
- Call center procedures
- Call center operations
- Call center operations experience
- First call resolution
Certification
Food Handler Certification
Additional Information
PowerPoint, StarBuilder, S2K, TeleTrack, Outlook, Internet; Multi-Line Phones, Typing 35 WPM, Data Entry 6,200 Keystrokes, Expense reports, Quick books, and Syspro
Timeline
Premier Service Consultant
AT&T
01.2024 - 07.2024
Dispatcher natl
AT&T
01.2022 - 03.2024
Call Center Representative/Customer Service
Apartment Hotline
04.2012 - 06.2025
Accounts Receivable/Dispatcher
Graco Mechanical
02.2012 - 06.2021
Administrative Assistant
One Stop Apartment Locators
06.2009 - 03.2011
Store Manager
Kolache Factory
12.2002 - 06.2009
Training department
First Data Corporation
05.1998 - 12.2001
Call Center Representative
Pacific Bell AT&T
01.1991 - 03.1998
High School Diploma - undefined
Saddle Back High School