Renotta Harrison
Columbus,MS
Summary
Experienced customer service professional with over 6 years of expertise in call centers and hospitality service. Efficiently manages a high volume of 60+ calls daily, consistently resolving client issues smoothly and swiftly. Eager to leverage customer service and problem-solving skills to contribute as a dedicated call center representative.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Call Center Representative/Customer Service
Concentrix
10.2020 - 09.2024
- Handle 60+ customer interactions per day, giving details, personalized, friendly, and polite service to ensure customer retention and satisfaction.
Call Center Customer Service Representative
MCI Careers
05.2017 - 10.2020
- Handling 90+ calls daily, with duties including starting new services, cancelling services, taking payment and setting up payment plan for customers.
Burger King Crew Member
Nashville Quality, LLC
08.2014 - 05.2017
- Developed expert knowledge of food and drink pairing, memorizing over 100 menu types of burgers, desserts and drinks.
Inspector/Assembler
SMP Automotive
09.2010 - 08.2014
- Optimized safety and productivity by regularly cleaning and organizing work zones.
Education
Business Administration in Business -
Mississippi University for Women
Columbus, MS01.2014
High school or equivalent in diploma -
Columbus High School
Columbus, MS01.2007
Skills
- Product development (5 years)
- Brand promotion (10 years)
- Leadership (6 years)
- Customer acquisition (4 years)
- Data analysis skills (6 years)
- Customer service (10 years)
Accomplishments
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
Certification
- Phlebotomy, 09/01/12, 09/01/13
- Certificate of Ready to Work Program/ Work Keys Program At Shelton State Community College, 02/01/20, 02/01/20, Workplace Behavior Topics, Ethics, Attitude, Attendance, and Punctuality, Team Member Skills, and Time Management, Reading and Math Comprehension, Computer Skills: Word, PowerPoint, Excel, Email, and Internet, Financial Literacy, Principles of Manufacturing: Precision Measurement, Six Sigma, Lean and Just-in-Time
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Call Center Representative/Customer Service
Concentrix
10.2020 - 09.2024
Call Center Customer Service Representative
MCI Careers
05.2017 - 10.2020
Burger King Crew Member
Nashville Quality, LLC
08.2014 - 05.2017
Inspector/Assembler
SMP Automotive
09.2010 - 08.2014
High school or equivalent in diploma -
Columbus High School
- Phlebotomy, 09/01/12, 09/01/13
- Certificate of Ready to Work Program/ Work Keys Program At Shelton State Community College, 02/01/20, 02/01/20, Workplace Behavior Topics, Ethics, Attitude, Attendance, and Punctuality, Team Member Skills, and Time Management, Reading and Math Comprehension, Computer Skills: Word, PowerPoint, Excel, Email, and Internet, Financial Literacy, Principles of Manufacturing: Precision Measurement, Six Sigma, Lean and Just-in-Time
Business Administration in Business -
Mississippi University for Women
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