Vanessa Patterson
Douglassville,PA
Summary
Experienced in customer service, possessing a proven ability to effectively handle customer questions and resolve issues, ensuring their satisfaction. Expertise in providing satisfactory solutions with a focus on delivering an exceptional customer experience.
Overview
14
14
years of professional experience
Work History
Call Center Customer Service Representative
Ent and Allergy
Phoenixville, PA
07.2023 - Current
- Providing high standard professional service while updating the patients information. Manage patient interactions across multiple channels. Answered over 100 calls daily assisting with scheduling, insurance verification and registration. Managed in coming Referrals for existing and future patients.
Patient Registration Representative
Temple Health Fox Chase Cancer Center
Philadelphia, PA
01.2015 - 07.2023
- Collected patient demographics and verified insurance. Answered calls from patients and doctors to schedule appointments. checked patient's in and out. Completed patient's schedules for chemo and or radiation and follow up appointments. Worked our call queue and message box daily.
Register/Scheduler, Call Center Customer Service
St Christopher's Hospital for Children
Philadelphia, PA
03.2011 - 01.2015
- Answer all incoming calls for various practices.
- Assist patients with registration and scheduling appointments. Obtain and record updated demographic information. Act as a resource contact to communicate and coordinate appointment changes among the various practice sites. Understand and implement departmental policy and procedures. Interact positively with patients and co-workers.
Education
High school diploma - undefined
Mastbaum Jules E Avts
06.1996
Skills
- Insurance Verification (10 years)
- Epic
- Hospital Experience
- Insurance Verification (7 years) (10 years)
- EMR Systems (5 years)
Medical Office Experience (10 years)
Timeline
Call Center Customer Service Representative
Ent and Allergy
07.2023 - Current
Patient Registration Representative
Temple Health Fox Chase Cancer Center
01.2015 - 07.2023
Register/Scheduler, Call Center Customer Service
St Christopher's Hospital for Children
03.2011 - 01.2015
High school diploma - undefined
Mastbaum Jules E Avts