Hi, I’m
Brittany Boss
Bethlehem,GA
Summary
Driven professional with a diverse background in customer service and distribution, including a pivotal role at SunTrust Bank. Excelled in problem-solving and interpersonal communication, enhancing client relationships and streamlining operations. Demonstrated analytical thinking by efficiently managing financial transactions and customer inquiries, achieving significant improvements in client satisfaction.
Overview
20
years of professional experience
Work History
Acura
Call Center Representative/Customer Service
10.2023 - 12.2024
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
UPS-Buford, GA
Distribution Associate
10.2022 - 12.2023
Job overview
- Received loads, checked merchandise and tagged with warehouse IDs.
- Prepared boxes, pallets and crates for outgoing shipments.
- Inspected merchandise for damage and discrepancies with documentation.
- Prioritized and rearranged tasks to meet changing demands.
Stay at Home Mother
01.2016 - 08.2023
Job overview
- Stayed at home caring for my children
SunTrust Bank-Athens, GA
Client Service Specialist
01.2011 - 12.2015
Job overview
- Service all needs to all checking, savings, debit, online banking, overdraft protection, mobile banking, CD's, and IRA's
- Order checks and debit cards and fix any problems the clients may have like refunded fees or offering another product that would benefit the client
- Greet clients when they enter the branch
- I service ATM every day
- I have had control of the vault on several occasions
- Call clients and scrub lists to expand more clients' relationship
- Refer investments and mortgage clients.
Bank of America-Winder, GA
Senior Teller
01.2005 - 12.2009
Job overview
- Back-up Customer Service-open and close accounts, cash transactions
- Greet customers
- Handle large amounts of currency-taking in and giving out
- Answer phones in between customers
- Balance vaults.
Education
Post UniversityWaterbury, CT
Associate of Science from Early Childhood Education
10.2025
University Overview
- 3.7 GPA
Winder-Barrow High SchoolWinder, GA
High School Diploma
05.2004
Skills
- Analytical and Critical Thinking
- Conflict Resolution
- Interpersonal Communication
- Problem-Solving
Timeline
Call Center Representative/Customer Service
Acura
10.2023 - 12.2024
Distribution Associate
UPS-Buford, GA
10.2022 - 12.2023
Stay at Home Mother
01.2016 - 08.2023
Client Service Specialist
SunTrust Bank-Athens, GA
01.2011 - 12.2015
Senior Teller
Bank of America-Winder, GA
01.2005 - 12.2009
Post University
Associate of Science from Early Childhood Education
Winder-Barrow High School
High School Diploma
Similar Profiles
Cameron OchoaCameron Ochoa
Sales Professional at AcuraSales Professional at Acura
Cavuan DixonCavuan Dixon
Accelerated Technician at AcuraAccelerated Technician at Acura
SHYJUAN RAINEYSHYJUAN RAINEY
Car Salesperson at AcuraCar Salesperson at Acura
Erin IsaacsErin Isaacs
Special Education Teacher at Richards Middle SchoolSpecial Education Teacher at Richards Middle School
Samantha CarpenterSamantha Carpenter
PT Clerk at QuikTripPT Clerk at QuikTrip