Deborah Copenhaver
New Berlin
Summary
Customer Care & Operations Professional with a career defined by service excellence, administrative precision, and a "customer-first" mindset. Proven track record in 100% remote, fast-paced environments, expertly resolving complex issues across digital, phone, and social media channels. Highly proficient in MS Office (Excel, Word, Outlook) and specialized CRM dashboards, with a demonstrated ability to finely manipulate and key in data with legal-grade accuracy. A proactive problem-solver and collaborative team player dedicated to fostering "good vibes" and driving brand loyalty through empathetic communication and meticulous attention to detail.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Team Lead-Court Support
ABC Legal
01.2023 - 09.2025
- Oversaw a remote team of court support specialists, directing daily operations and performance management to ensure 100% operational excellence.
- Implemented strategic training initiatives that aligned with company goals and significantly increased departmental efficiency.
- Managed confidential records and complex case files using Odyssey, LegalConnect, GreenFiling, and TrueFiling systems.
- Coordinated training logistics and provided administrative oversight to maintain organized, compliant case workflows.
Team Lead – Legal Interns & Logistics
RAUSCH STURM LLP
Brookfield
09.2021 - 11.2022
- Directed high-volume logistics operations and vendor coordination to maintain on-schedule workflows.
- Prepared and reviewed court documents for accuracy and compliance with legal standards.
- Supervised a team of 6, fostering collaboration to consistently meet litigation deadlines.
- Produced weekly performance reports identifying process improvements and ensuring compliance.
- Led onboarding and training of 12 student interns, creating materials to improve information retention.
- Collaborated with faculty and administrators to address operational challenges and support student success.
- Authored standard operating procedures for dismissal and satisfaction entries to standardize documentation.
Legal Operations Specialist II
RAUSCH STURM LLP
Brookfield
07.2020 - 09.2021
- Oversaw issuance and entry of suits and judgments in specialized collection software to ensure accurate legal tracking.
- Collaborated with state-level attorneys to ensure timely filing and precise proofreading of legal documents.
- Performed court research to provide real-time case status updates and uphold data integrity.
Office Manager & Regional Recruiter
AFLAC
Brookfield
04.2017 - 04.2020
- Directed daily office operations to streamline executive scheduling, travel coordination, and resource management.
- Led regional talent acquisition efforts, including sourcing, interviewing, and onboarding to support organizational growth.
- Managed vendor relationships and supply procurement while supporting payroll and budgeting activities to enhance office efficiency.
- Ensured 100% compliance with licensing and regulatory requirements for all new hires.
Owner /Professional Photographer
COPENHAVER PHOTOGRAPHY
Wauwatosa
06.2006 - 06.2017
- Successfully managed all aspects of self-employed enterprise, overseeing 150+ high-quality events.
- Cultivated strong client relationships, delivering tailored services that enhanced customer satisfaction.
- Maintained relationships with existing clients through exceptional customer service.
- Developed customer feedback systems, optimizing service delivery and improving overall satisfaction.
- Coordinated promotional events, attracting new customers and generating increased sales.
- Developed financial reports to track expenses and ensure budget adherence.
Education
High School Diploma -
John Edwards High School
Port Edwards, WISkills
- Project management
- Operations Management
- Process Improvement
- Workflow Optimization
- Schedule Management
- Administrative Strategy
- Remote Team Leadership
- Customer Experience (CX)
- Client Relations
- Digital Documentation
- Problem Solving
Certification
Licensed Life, Accident & Health Insurance Agent | Wisconsin OCI | NPN: 18206448
Timeline
Team Lead-Court Support
ABC Legal
01.2023 - 09.2025
Team Lead – Legal Interns & Logistics
RAUSCH STURM LLP
09.2021 - 11.2022
Legal Operations Specialist II
RAUSCH STURM LLP
07.2020 - 09.2021
Office Manager & Regional Recruiter
AFLAC
04.2017 - 04.2020
Owner /Professional Photographer
COPENHAVER PHOTOGRAPHY
06.2006 - 06.2017
High School Diploma -
John Edwards High School