Summary
Overview
Work History
Skills
Timeline
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Deb Earhart

Bay City,MI

Summary

Experienced System Engineer with 10 years of experience in designing, implementing, and maintaining complex systems. Expertise in automating processes and solving problems to enhance efficiency and productivity. Skilled in analyzing system requirements and developing innovative solutions. Key achievement includes completely automating the creation and deployment of all SSL certificates in a large PKI environment. Adaptable and analytical thinker who excels in fast-paced environments and thrives on challenges.

Overview

10
10
years of professional experience

Work History

Customer Reliability Engineer

GitHub
10.2024 - Current
  • Reviewed, evaluated, and identified requirements for testability.
  • Tracked test reports and failures determined by root cause data trends.
  • Conferred with engineers and designers to investigate and solve failure issues.
  • Triaged bugs and enhancements from GitHub.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.

DevSecOps Engineer

Aqua Security Software
12.2023 - 07.2024
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Provided professional services and support in a dynamic work environment.

Senior Technical Support Engineer

VMware
08.2021 - 12.2023
  • A subject matter expert on Aria Operations, including in-depth knowledge of its features, configurations, and best practices
  • Provided high-level technical support to customers facing issues with Aria Operations, resolving complex technical problems efficiently and effectively
  • Diagnosed and troubleshoot customer-reported issues, both independently and by collaborating with cross-functional teams, to identify root causes and implement solutions
  • Created and maintained detailed technical documentation
  • Managed and escalated critical issues to appropriate engineering or development teams when necessary, providing clear and concise information to facilitate resolution
  • Collaborated with product development teams to provide feedback on customer-reported issues, contributing to product improvements and enhancements
  • Proactively identified and addressed potential issues or areas of improvement in Aria Operations for customers, ensuring system stability and performance
  • Ensured that customer interactions and support processes comply with relevant security and compliance standards.

System Engineer

United Wholesale Mortgage
08.2018 - 11.2021
  • Administered and configured Windows and/or Linux servers, including installation, patching, and troubleshooting of operating systems and applications
  • Oversee virtualization technologies (VMware backbone) to ensure efficient resource utilization and high availability of virtual machines
  • Configured and maintained network devices, such as Palo Alto firewalls and F5 WAF appliances to support secure and efficient data flow within the organization
  • Diagnosed and resolved complex system issues, coordinating with cross-functional teams when necessary to address root causes
  • Developed and implemented automation scripts and tools to streamline system management tasks and enhance operational efficiency
  • Collaborated with other IT teams and provided support to end-users and colleagues, offering technical guidance and expertise.

Security Analyst

Morley
11.2019 - 08.2020
  • Continuously monitored security alerts and logs, and promptly responded to and investigated security incidents and breaches
  • Identified and analyzed potential security threats and vulnerabilities, and implemented proactive measures to mitigate risks
  • Conducted regular vulnerability assessments to identify weaknesses in systems and applications, and recommend remediation actions
  • Assisted in the development, implementation, and enforcement of security policies, procedures, and best practices to ensure compliance with industry standards and regulations
  • Educated employees on security best practices and awareness, and promote a culture of security within the organization
  • Conducted security audits and assessments to assess compliance with regulatory requirements and industry standards, and work on remediation efforts
  • Documented security incidents, their impact, and the steps taken for resolution, and reported to relevant stakeholders, including senior management and regulatory bodies if necessary
  • Assessed and prioritized security risks and vulnerabilities, and collaborated with other teams to develop risk mitigation strategies.

Linux Administrator

Dice
11.2017 - 07.2018
  • Configured and maintained Linux-based telephony systems, ensuring their optimal performance, reliability, and security
  • Install, upgrade, and patch telephony software applications and libraries, keeping them up to date with the latest features and security patches
  • Managed the telephony infrastructure, including PBX systems, VoIP servers, and associated hardware
  • Create, modify, and deactivate user accounts for telephony systems, ensuring that access controls are properly configured
  • Diagnosed and resolved telephony system issues, including call quality problems, connectivity issues, and configuration errors
  • Integrated telephony systems with other IT systems, such as email servers and CRM software, to enhance communication capabilities
  • Developed scripts and automation tools to streamline telephony system management tasks and improve efficiency.

Network Engineer

Abadata Computer Corporation
03.2015 - 11.2017
  • Configured and optimized routers, switches, WatchGuard firewalls, and other network devices to ensure efficient data flow and network reliability
  • Diagnosed and resolved network issues promptly, utilizing network monitoring tools and working closely with clients to minimize downtime
  • Security Implementation - Implemented and maintained security measures, such as WatchGuard firewalls, antivirus, and access controls, to protect the integrity and confidentiality of client data
  • Configured and managed wireless networks, ensuring strong coverage and security for client environments
  • Collaborated with clients to understand their networking needs and provide expert recommendations for network improvements and upgrades
  • Maintained detailed documentation of network configurations, changes, and troubleshooting procedures, and provided regular reports to clients
  • Conducted network audits and assessments to identify vulnerabilities and recommend security and performance enhancements.

Skills

  • Technical Support
  • Virtualization Technologies
  • Aria Operations
  • Windows Server Administration
  • F5 Load Balancing
  • Hardware troubleshooting
  • Network Troubleshooting
  • Server maintenance

Timeline

Customer Reliability Engineer

GitHub
10.2024 - Current

DevSecOps Engineer

Aqua Security Software
12.2023 - 07.2024

Senior Technical Support Engineer

VMware
08.2021 - 12.2023

Security Analyst

Morley
11.2019 - 08.2020

System Engineer

United Wholesale Mortgage
08.2018 - 11.2021

Linux Administrator

Dice
11.2017 - 07.2018

Network Engineer

Abadata Computer Corporation
03.2015 - 11.2017

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Deb Earhart