DEBRA OLLIGES
Dixon,IL
Summary
International and Domestic Operations Specialist Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Operations Freight Team Lead
HALO Branded Solutions
02.2017 - Current
- Expert in domestic, import and export shipments
- Provided freight estimates for various transportation modes including air, ocean, domestic, and fulfillment.
- Verified the accuracy of freight and customs invoices for timely payment processing
- Ensured adherence to regulations for export/import restrictions.
- Identified opportunities for improving the customer experience by collaborating with various stakeholders across departments.
- Streamlined domestic LTL/FTL shipments and effectively executed import/export air and ocean bookings
- Examined causes of shipment delays and provided efficient troubleshooting resolutions.
- Submitted claims for missing or damaged goods
- Partnered with Project Managers to identify the lead time needed for meeting shipment deadlines.
- Proficient in navigating TMS portal
- Established strong partnerships with both international and domestic freight providers, including brokers, freight forwarders, 3PLs, ocean carriers, NVOCC’s, as well as UPS and Fed Ex.
- Utilized HTS/Schedule B tariffs to ensure accurate classification of international shipments for customs.
Account Executive
Hapag Lloyd (America) Inc.
06.2010 - 07.2016
- Implemented a comprehensive networking strategy including referrals, cold calls, and face-to-face meetings to effectively manage 100+ accounts and expand customer base in cargo lift trades
- Increased support from grain traders by introducing a new operational project to repo surplus import equipment and improve trade support for export.
- Managed negotiations and executed service contracts with external clients.
- Implemented problem-solving strategies to resolve challenges.
Sales Support Manager/Coordinator
Hapag Lloyd Container Line
Naperville, IL
01.2003 - 01.2010
- Oversaw transportation of goods for key global customers, handling both inbound and outbound shipments
- Successfully executed preparation of rate quotations and service contracts for diverse shipment types including import, export, and foreign-to-foreign.
- Partnered with various stakeholders including Customer Service Managers, Account Executives, Accounting personnel, and Directors to identify opportunities for process enhancements that elevated customer satisfaction levels.
- Regularly assessed the performance of the Mumbai-based processing center, ensuring that all data was processed with optimal accuracy and consistency.
Education
Some College (No Degree) - Logistics Management
College of DuPage
Glen Ellyn, ILSome College (No Degree) - Importing Fundamentals
Dunlap Stone University
RemoteSkills
- Flexible and Adaptable
- Written Communication
- Team building
- Team Management
- Organizational Skills
- Problem-Solving
- Training & Development
- Interpersonal Communication
- Time Management
Languages
Spanis
Elementary
Accomplishments
- Recognized thru multiple "WOW" awards from peers, Account Executives, Director and SVP levels for going above and beyond for handling difficult key clients such as JP Morgan, Motorola, Peloton, Nintendo, Game Stop, Moody's, Popeye's, Pfizer, and Loreal.
- Worked on sustanability commitee managing the gas and electric bill usage for 2021 CSR/ESG report
Timeline
Operations Freight Team Lead
HALO Branded Solutions
02.2017 - Current
Account Executive
Hapag Lloyd (America) Inc.
06.2010 - 07.2016
Sales Support Manager/Coordinator
Hapag Lloyd Container Line
01.2003 - 01.2010
Some College (No Degree) - Logistics Management
College of DuPage
Some College (No Degree) - Importing Fundamentals
Dunlap Stone University