Deb Smith
Kennesaw,GA
Summary
Experienced administrative professional with over 10 years in healthcare, financial services, and human resources. Specializes in records management, quality auditing, and compliance, ensuring accurate documentation and effective issue resolution. Demonstrates strong organizational skills and professional communication while efficiently managing multiple priorities.
Overview
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Pre-Registration Lead
Northside Hospital
01.2026 - Current
- Delivered daily administrative and operational support to pre-registration representatives and leadership, enhancing efficiency in a high-volume healthcare environment.
- Review accounts and records for accuracy, completeness, required documentation, and compliance with established procedures.
- Conducted quality audits and identified discrepancies, providing targeted coaching to improve compliance and accuracy.
- Compiled and analyzed productivity, quality, and account activity reports, ensuring alignment with department standards through effective workflow monitoring.
- Research complex account, insurance, and documentation issues and coordinate appropriate resolution or escalation.
- Train and coach staff on procedures, documentation standards, communication, and quality expectations.
- Maintain confidential patient information and ensure compliance with HIPAA and organizational policies.
Scheduler / Medical Secretary
Northside Hospital Cherokee
01.2024 - 01.2026
- Maintained accurate electronic health records and verified patient demographic, insurance, and appointment information.
- Reviewed documentation for discrepancies and corrected errors to ensure compliance with established account processing procedures.
- Prepared administrative reports and maintained records while managing high-volume telephone activity and coordinating information across departments to support operational efficiency.
- Protected confidential patient information while providing accurate and professional service to enhance patient trust and satisfaction.
Account Recovery Specialist
Purchasing Power
01.2023 - 01.2024
- Managed 75+ daily calls, ensuring adherence to quality and documentation standards to support customer satisfaction.
- Coordinated with internal departments to resolve complex account issues, improving accuracy of records and customer experience.
- Researched customer accounts, identified discrepancies, and documented resolution efforts to enhance account accuracy.
Account Resolution / Lending Specialist
IOU Financial
01.2021 - 01.2023
- Analyzed client financial information for loan eligibility and risk assessment.
- Reviewed loan applications and supporting documentation to ensure accuracy, completeness, and compliance with established requirements, contributing to streamlined approval processes.
- Processed loan applications efficiently while ensuring compliance with company policies.
- Verified client and business information, researched discrepancies, and maintained detailed records, collaborating with internal teams to resolve issues and enhance overall service quality.
- Facilitated discussions with clients to identify tailored lending solutions and recommendations.
Collections / Account Resolution Specialist
LendingPoint & Bank of America
01.2016 - 01.2021
- Resolved customer account discrepancies through detailed investigation and communication.
- Analyzed account data discrepancies using advanced software tools for accuracy.
- Managed high-volume workloads with a focus on accuracy and compliance, demonstrating professionalism in all interactions.
- Collaborated with cross-functional teams to streamline account reconciliation processes.
- Researched account information, resolved discrepancies, and documented activities while ensuring confidentiality of customer information per policies and procedures.
Human Resources & Billing Director
Creative Interventions, Inc.
01.2012 - 01.2016
- Facilitated employee onboarding, interviews, personnel documentation, insurance verification, billing, and reconciliation processes.
- Maintained confidential employee and client records, supporting seamless HR and administrative operations.
- Investigated discrepancies and collaborated with management to resolve administrative and documentation issues.
Education
Certificate - Human Resources
Kennesaw State University
Kennesaw, GA 06.2014 - 07.2014
Associate of Science - Early Childhood Education
South Georgia College
Douglas, GA 08.2009 - 05.2011
Skills
- EHR/CRM Systems
- Compliance & Procedures
- Quality Assurance
- Data Accuracy
- Record management
- Document Review
- Research & Verification
- Report Preparation
- Administrative Support
- Problem Resolution
- Staff Training
- Customer Service
- Microsoft Office
- Microsoft Office
Selected Career Achievements
- Scheduled 250+ patient appointments weekly while maintaining 99.9% data accuracy.
- Improved scheduling efficiency by approximately 35% and helped reduce appointment no-shows by 20%.
- Recovered more than $500,000 in past-due accounts within 12 months in a high-volume account recovery role.
Personal Information
- Scheduled 250+ patient appointments weekly while maintaining 99.9% data accuracy.
- Improved scheduling efficiency by approximately 35% and helped reduce appointment no-shows by 20%.
- Recovered more than $500,000 in past-due accounts within 12 months in a high-volume account recovery role.
Timeline
Pre-Registration Lead
Northside Hospital
01.2026 - Current
Scheduler / Medical Secretary
Northside Hospital Cherokee
01.2024 - 01.2026
Account Recovery Specialist
Purchasing Power
01.2023 - 01.2024
Account Resolution / Lending Specialist
IOU Financial
01.2021 - 01.2023
Collections / Account Resolution Specialist
LendingPoint & Bank of America
01.2016 - 01.2021
Certificate - Human Resources
Kennesaw State University
06.2014 - 07.2014
Human Resources & Billing Director
Creative Interventions, Inc.
01.2012 - 01.2016
Associate of Science - Early Childhood Education
South Georgia College
08.2009 - 05.2011