Samantha Miller
Union City,GA
Summary
Compassionate and detail-oriented healthcare professional with over 10 years of experience in patient care, clinical support, medical scheduling, and healthcare administration. Skilled in providing direct patient care, pre-registration, and diagnostic support while ensuring compliance with HIPAA and organizational standards. Recognized for strong communication, problem-solving, and the ability to foster positive patient experiences. Seeking to contribute expertise to a dynamic healthcare team.
Overview
14
14
years of professional experience
Work History
Pre-Registration Representative
Wellstar Health System
02.2025 - Current
- Perform patient pre-registration including demographics, insurance, and diagnosis verification.
- Ensure accurate scheduling and compliance with payer requirements to maximize reimbursement.
- Resolve patient financial and billing issues, including charity care and payment arrangements.
- Coordinate with physicians and staff to resolve service order conflicts.
Patient Care Technician
Piedmont Atlanta Hospital
01.2023 - 04.2025
- Monitored vital signs and reported changes for timely intervention.
- Assisted with EKGs, blood draws, and diagnostic procedures.
- Delivered personal care, ensuring patient dignity and comfort.
- Trained new technicians to improve care consistency.
- Maintained safe, clean patient environments to support recovery.
Engagement Center Support Specialist I
Syneos Health
09.2023 - 01.2025
- Specimen Processor
Radiology Scheduler
Change Healthcare
04.2020 - 09.2023
- Scheduled diagnostic procedures including biopsies, myelograms, and CT scans.
- Coordinated with radiologists, nurses, and pathology teams to ensure efficient workflows.
- Managed urgent and emergent cases by prioritizing schedules and reallocating resources.
- Ensured accurate medical record documentation and HIPAA compliance.
Medical Courier Driver
Quest Diagnostics
08.2017 - 04.2020
Specimen Processor
Lab Logistics
06.2015 - 08.2017
Medical Assistant
DeKalb Medical
01.2012 - 04.2015
- Recorded patient vitals and documented medical histories.
- Assisted physicians with exams and minor procedures.
- Performed basic lab tests and specimen collection.
- Administered medications as directed by providers.
Education
Associate of Science - Nursing
Bauder College
Atlanta, GA01.2014
High School - undefined
Stephenson High School
Skills
- Patient Care & Safety
- EKG & Phlebotomy
- Vital Signs Monitoring
- Medical Scheduling & Pre-Registration
- Insurance Verification
- Revenue Cycle Knowledge
- EMR/EHR Systems
- HIPAA Compliance
- Conflict Resolution
- Strong Communication
- Team Collaboration
- Attention to Detail
Timeline
Pre-Registration Representative
Wellstar Health System
02.2025 - Current
Engagement Center Support Specialist I
Syneos Health
09.2023 - 01.2025
Patient Care Technician
Piedmont Atlanta Hospital
01.2023 - 04.2025
Radiology Scheduler
Change Healthcare
04.2020 - 09.2023
Medical Courier Driver
Quest Diagnostics
08.2017 - 04.2020
Specimen Processor
Lab Logistics
06.2015 - 08.2017
Medical Assistant
DeKalb Medical
01.2012 - 04.2015
Associate of Science - Nursing
Bauder College
High School - undefined
Stephenson High School