Summary
Overview
Work History
Education
Skills
Quote
Timeline
Receptionist

SUSAN WAGNER-THOMAS

Duluth,MN

Summary

Adept at managing high patient volumes in busy clinic environments. Offering superior communication and planning abilities combined with a solid understanding of admissions policies, scheduling requirements and financial procedures built over 14+ years in the field. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT and HCPCS coding systems.

Overview

17
17
years of professional experience

Work History

PRE-REGISTRATION REPRESENTATIVE

Essentia Health-St. Mary's Medical Center
07.2022 - Current
  • Checked insurance benefits, received payments and provided receipts.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.

REHAB CUSTOMER SERVICE REP

Essentia Health Medical Equipment & Supplies
06.2016 - 07.2022
  • Trained patients on how to properly operate medical equipment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
  • Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
  • Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
  • Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.

TEAM LEAD

KWIK TRIP
10.2014 - 06.2016
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked with different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Registration Representative

ST LUKES
07.2006 - 10.2013
  • Collected demographic and insurance information from patients.
  • Verified insurance benefits, processed payments and issued receipts.
  • Organized, checked and submitted all related paperwork.
  • Provided thorough information about admissions policies, financial requirements and check-in procedures.
  • Retrieved medical data for physicians and patients.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.

Education

NURSING PROGRAM

Hibbing Community College
Hibbing, MN

Skills

  • Multitasking and Prioritization
  • Insurance Procedures Understanding
  • HIPAA Procedures
  • Insurance Verification
  • Payment Processing
  • Critical Thinking
  • Patient Registration
  • Medical Terminology
  • Patient Scheduling
  • Nursing Assistance
  • Insurance Billing
  • Physician and Nurse Liaison

Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Timeline

PRE-REGISTRATION REPRESENTATIVE

Essentia Health-St. Mary's Medical Center
07.2022 - Current

REHAB CUSTOMER SERVICE REP

Essentia Health Medical Equipment & Supplies
06.2016 - 07.2022

TEAM LEAD

KWIK TRIP
10.2014 - 06.2016

Registration Representative

ST LUKES
07.2006 - 10.2013

NURSING PROGRAM

Hibbing Community College
SUSAN WAGNER-THOMAS