Deb Sowers
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
37
37
years of professional experience
Work History
Branch Manager
Santander Bank
05.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Mortgage Loan Officer
Truist Bank
04.2022 - 04.2024
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
- Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
Mortgage Loan Officer
Santander Bank
04.2018 - 04.2022
Mortgage Loan Officer
PNC Mortgage
10.2017 - 04.2018
Mortgage Loan Officer
Santander Bank
04.2016 - 10.2017
Branch Manager
Santander Bank
03.2013 - 04.2016
Health Insurance Producer
Benefit Connections
08.2010 - 03.2013
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Cross-sold insurance products to existing clients to reach sales targets.
- Utilized CRM software to manage client relationships.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Analyzed customer needs to provide customized insurance solutions.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Branch Manager
PNC Bank
12.2004 - 08.2010
Branch Manager
M&T Bank
08.1999 - 12.2004
Branch Manager
PNC Bank
06.1988 - 08.1999
Education
Associate of Science - Mechanical Engineering
Pennsylvania State University
York, PA05-1990
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Strong team-builder
- Employee development
- Operations management
- Sales management
Timeline
Branch Manager
Santander Bank
05.2024 - Current
Mortgage Loan Officer
Truist Bank
04.2022 - 04.2024
Mortgage Loan Officer
Santander Bank
04.2018 - 04.2022
Mortgage Loan Officer
PNC Mortgage
10.2017 - 04.2018
Mortgage Loan Officer
Santander Bank
04.2016 - 10.2017
Branch Manager
Santander Bank
03.2013 - 04.2016
Health Insurance Producer
Benefit Connections
08.2010 - 03.2013
Branch Manager
PNC Bank
12.2004 - 08.2010
Branch Manager
M&T Bank
08.1999 - 12.2004
Branch Manager
PNC Bank
06.1988 - 08.1999
Associate of Science - Mechanical Engineering
Pennsylvania State University
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