Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Deb Voigt

Mapleton,IA

Summary

Dynamic leader with a proven track record at Revival Animal Health, enhancing sales revenue through innovative strategies and team motivation. Excelled in relationship building and sales process optimization, driving customer satisfaction and team performance. Skilled in staff management and performance coaching, consistently fostering a culture of continuous improvement and achievement.

Overview

37
37
years of professional experience

Work History

Retail Sales Manager

Revival Animal Health
10.2006 - 08.2025
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Fostered a culture of continuous improvement, encouraging feedback, and implementing best practices in sales operations.
  • Held one-on-one meetings with sales team members to review metrics, identify areas of opportunity, celebrate successes, and set goals.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Assisted in implementing and training new systems, including NetSuite, VoIP, and Verint.
  • Managed a contact center consisting of sales agents and customer service representatives.

Insurance Office Assistant

Swanson Group
07.2004 - 10.2006
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Maintained my Health Insurance license in order to assist our clients with questions regarding their policies.

Data Entry Supervisor

MCI Telecommunications
01.1989 - 07.2004
  • Improved data entry accuracy by providing regular feedback to team members.
  • Provided daily supervision, feedback and oversight to direct reports.
  • Prioritized workload distribution among team members based on their strengths and skill sets for optimal efficiency.
  • Conducted regular performance evaluations for continuous improvement, providing constructive feedback and personalized coaching when needed.
  • Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
  • Conducted regular performance reviews, providing constructive feedback and personal development plans for team members.

Education

High School Diploma -

Maple Valley School
Mapleton
05.1981

Skills

  • Relationship building
  • Strong multi-tasking abilities
  • Decision-making
  • Performance coaching
  • Sales processes
  • Sales tracking
  • Staff management
  • System implementation support
  • Maintained up-to-date processes using SharePoint

Accomplishments

    Promoted from Sales Supervisor to Sales Manager.

    Attended sales conferences including ICMI and CCW.

    Managed a team of between 8 - 16 staff members.

    Earned Spotlight awards.

    Scheduled for, and participated in training new hires and integrated businesses.

    Arranged to have cross training from the integrated business for my team.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Sales Manager

Revival Animal Health
10.2006 - 08.2025

Insurance Office Assistant

Swanson Group
07.2004 - 10.2006

Data Entry Supervisor

MCI Telecommunications
01.1989 - 07.2004

High School Diploma -

Maple Valley School

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