Debapriya Saha
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Subject matter expert
Optum Global
Gurugram
07.2019 - Current
- Working as a subject matter expert in the claims business, a domain knowledge expert, and involved in management issues on a daily basis.
- Evaluated existing workflows to uncover areas of potential improvement or optimization, leading to more streamlined operations.
- Analyzed customer feedback data to identify trends and opportunities for process improvement initiatives.
- Served as the primary point of contact for escalated customer concerns, ensuring timely resolutions while maintaining professionalism and empathy.
- Collaborated with cross-functional teams to improve overall customer experience and product quality.
- Ensured confidentiality of sensitive information by following strict security protocols throughout the appeals process.
- Contributed to a positive work environment by sharing best practices among colleagues, improving overall team.
- Closely working with the client to resolve everyday escalations, attending calls, and resolving issues using analytical expertise.
Senior Data Analyst
R1RCM
Gurugram
06.2018 - 07.2019
- Managed a high-volume caseload of insurance claims, consistently meeting or exceeding company standards for accuracy and timeliness of claim processing
- Investigated complex claims, conducting thorough research and analysis to determine coverage, liability, and potential fraud, resulting in fair and equitable claim settlements
- Mentored and trained junior claim associates, providing guidance on claim handling best practices, improving team productivity, and fostering a positive work environment
- Investigated and resolved complex accounts receivable claims, resulting in a 30% reduction in outstanding balances within six months
- Collaborated with cross-functional teams to ensure accurate and timely processing of customer claims, improving overall customer satisfaction by 20%
- Implemented streamlined processes for claims handling, reducing average resolution time by 15% and improving efficiency
Senior Analyst
Liquid-Hub Analytics PVT. LTD
Gurugram
09.2015 - 06.2018
- Cleanse and preprocess data to eliminate errors or inconsistencies
- Use statistical methods and tools to analyze large datasets, identifying trends and patterns
- Generate regular reports and insights based on data analysis
- Work with databases, querying and extracting relevant information
- Tackle business challenges by applying analytical techniques and proposing data-driven solutions
- Work closely with cross-functional teams, including business analysts and IT professionals
- Stay updated on industry trends, new tools, and emerging technologies in data analytics
- Ensure the integrity of data and the accuracy of analysis results
Education
B.com - Commerce
University of Calcutta
KolkataHigher Secondary -
West Bengal board of Higher Secondary
KolkataSkills
- Proficient in Microsoft Word
- Advanced Microsoft Office Skills
- Advanced Excel Skills
- Innovative mindset
- Project management
- Training and mentoring
- Strong analytical skills
- Operational Streamlining
- Data analysis
- Business reporting
- Teamwork and collaboration
Personal Information
Title: Subject Matter Expert
Languages
English
Professional
Hindi
Professional
Bengali
Professional
Accomplishments
- Collaborating with onshore partners to migrated platform and streamline claim processing business.
Timeline
Subject matter expert
Optum Global
07.2019 - Current
Senior Data Analyst
R1RCM
06.2018 - 07.2019
Senior Analyst
Liquid-Hub Analytics PVT. LTD
09.2015 - 06.2018
B.com - Commerce
University of Calcutta
Higher Secondary -
West Bengal board of Higher Secondary
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