Stacey Janowski
Green Bay,WI
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and procedures to align with strategic goals.
Overview
15
15
years of professional experience
Work History
Subject Matter Expert
UnitedHealth Group
01.2010 - Current
- Provide assistance to individuals with questions that arise regarding policies, procedures, and processes
- Responsible for answering questions and/or directing individuals to the proper policy and procedure for review
- Provide Quality Assurance review for identified functions as designated for the timeframe of the assignment, in order to provide timely and appropriate feedback based on the work completed
- Provide and/or create any additional job aids as determined based on questions and comments received from site
- Provide additional training on policies and procedures and provide real-life examples relating to areas in question
- Serve as a subject matter expert to clarify policies and procedures and supply information on observed trends and additional training opportunities
- Review and research complicated claims by navigating multiple computer systems and platforms
- Reconciling eligibility discrepancies and working with internal business partners to get corrected.
Education
A.A.S - Health Information Technology
Rasmussen College
Green Bay, WI12.2012
Certified Nursing Assistant -
American Red Cross
Green Bay, WI08.2004
Skills
- Proficient in Excel, Word and DOS based systems
- Effective communication skills
- Strong cooperative skills with the ability to work effectively with teams
- Self Sufficient
- Claims Knowledge
- Accountable
- Training and mentoring
- Creative solutions
- Customer focus
- Task prioritization
- Organizational skills
- Quality assurance
- Issue research
Timeline
Subject Matter Expert
UnitedHealth Group
01.2010 - Current
A.A.S - Health Information Technology
Rasmussen College
Certified Nursing Assistant -
American Red Cross
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