Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Debaruna Ghosh

Palm Beach Gardens,FL

Summary

Experienced in project management and business analysis, poised to drive success in systems optimization and process improvement. Utilized analytical skills to elevate business operations and align with strategic goals. Dependable team player, skilled at adapting to changing needs and committed to delivering results. Proficient in requirements gathering, cross-functional project management, and stakeholder engagement.

Overview

12
12
years of professional experience

Work History

Senior Program Manager

Lam Research India PVT LTD
05.2020 - Current
  • Lead Program Manager and SME for Automated Deal Management project and Global Customer Master project. Overseeing group of four Project Managers
  • Gathered functional and business requirements for CIPs
  • Implemented 11 projects using Agile and Waterfall methodologies
  • Collaborated with development teams, internal customers, 3rd party vendors, BSAs and SLT to verify delivery of desired quality requirements to stakeholders
  • Engaged with partners and cross functional teams to identify and mitigate risks
  • Developed in depth application knowledge by performing user acceptance testing(UAT) to ensure requirements were met
  • Identified barriers to execution following which designed, implemented, and executed improvements and mitigation plan/projects
  • Conducted bi-weekly scrum calls with multiple development team to identify problem areas and addressing open issues
  • Set up pilot batch for BDSO team in India. Identified and implemented new KPIs for team
  • Recruited and developed employees for BDSO department
  • Built swim lane process map encompassing all steps from Forecasting to Acceptance, which is being used across organization as standard process document
  • Successfully transitioned emailed based system to ticketing based system for customer support
  • Responsible for day-to-day user support(problem solving, troubleshooting) for planning and forecasting for Gross Margin (systems sales and service), Headcount, and Opex on SAP BW.
  • Responsible for day-to-day user support(problem solving, troubleshooting) for oppurtunities management using SAP CRM.
  • Responsible for managing complex security requests and performing periodic audits.
  • Liaising between business partners, stakeholders and technical resources to ensure seamless and on-time project management.
  • Automating manual process into comprehensive and self-sustaining workflows using Alteryx.

Technical Project Manager

Cognizant Technology Solutions
01.2018 - 04.2020
  • Leading Distribution team from offshore, also supporting applications for Warehouse Management System
  • Conducting system walkthrough for new business users as part of User training/Knowledge transition process

Technical & Functional Support Analyst

Cognizant Technology Solutions
11.2016 - 01.2018
  • Implemented improvement in the system design that helped in the reduction of almost 30 tickets per month
  • Automated a manual archiving process which saved over 40 hours of manual effort per month

System Engineer

Tata Consultancy Services
02.2016 - 11.2016
  • Provided system bug fix by performing RCAs

System Engineer

IBM India PVT LTD
04.2013 - 02.2016
  • Provided break fix and round the clock support for critical business applications (container shipping management system) as part of Incident Management following the ITIL Framework, tracked via HP ALM
  • Analysed root cause analysis and provided permanent fix for recurring defects as part of Problem Management

Education

MBA - Accounting & Finance, Digital Business

Newcastle University Business School
UK
09.2022

PGP - Business Analytics, Business Intelligence

Great Lakes Institute of Technology

B. Tech - Electronics & Communication Engineering

West Bengal University of Technology

Skills

  • Project execution management
  • Effective communication
  • Mentoring team members
  • PS&DM methodology
  • Kanban methodology
  • Stakeholder relationship management
  • Strategic implementation planning
  • Problem Solving & Critical Thinking
  • Interdepartmental collaboration expertise
  • Documentation
  • Client communication skills
  • SAP BW
  • Research and analysis
  • IT Service Management(ITSM)
  • Requirements gathering
  • SAP CRM
  • Agile
  • Jira
  • Alteryx

Accomplishments

  • Awarded: Above & Beyond recognition for Ownership & Accountability, Teamwork and #1 in Customer Trust at Lam Research (2020 & 2021)
  • Awarded: the Orion Award for Excellence & Eminence at IBM (2016)

Timeline

Senior Program Manager

Lam Research India PVT LTD
05.2020 - Current

Technical Project Manager

Cognizant Technology Solutions
01.2018 - 04.2020

Technical & Functional Support Analyst

Cognizant Technology Solutions
11.2016 - 01.2018

System Engineer

Tata Consultancy Services
02.2016 - 11.2016

System Engineer

IBM India PVT LTD
04.2013 - 02.2016

PGP - Business Analytics, Business Intelligence

Great Lakes Institute of Technology

B. Tech - Electronics & Communication Engineering

West Bengal University of Technology

MBA - Accounting & Finance, Digital Business

Newcastle University Business School

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