MANIKESHWAR PANDEY

• Led enterprise-scale technical programs including ERP migration, data center modernization, and enterprise data warehouse migration to AWS and Databricks.
• Defined project scope, timelines, milestones, budgets, and delivery plans, ensuring alignment with business objectives and regulatory requirements.
• Managed cross-functional global teams (engineering, QA, infrastructure, security) using Agile and hybrid delivery models.
• Established delivery governance, risk registers, dependency tracking, KPIs, and SLA/SLO monitoring, improving predictability and execution quality.
• Acted as the primary liaison between technical teams and executive stakeholders, providing clear status reporting on progress, risks, and mitigation plans.

• Directed the PICS Auto Modernization program, managing complex cloud-native initiatives across multiple engineering and platform teams.
• Owned end-to-end project execution, including planning, resourcing, sprint execution, risk mitigation, and release management.
• Partnered with AWS and Microsoft to coordinate architecture, security controls, and delivery sequence.
• Implemented Agile delivery frameworks, improving velocity, transparency, and stakeholder confidence.
• Ensured quality and compliance by embedding security, testing, and governance throughout the SDLC.
• Regularly communicated program health, KPIs, risks, and financial status to senior leadership.

• Led inventory management and ERP-adjacent initiatives, coordinating development, QA, and operational teams.
• Conducted risk assessments and mitigation planning, protecting systems while enabling product growth.
• Delivered technology initiatives contributing to $4M annual revenue impact through improved execution and reliability.

• Coordinated cross-functional technical teams to deliver secure, customer-facing loyalty and payment solutions.
• Managed timelines, dependencies, and stakeholder expectations across marketing, engineering, and security teams.

• Managed IAM platform initiatives, working closely with engineering teams and enterprise stakeholders.
• Owned backlog prioritization, roadmap milestones, and delivery execution.

• Led cross-functional teams to deliver strategic initiatives aligned with organizational goals.
• Developed and implemented project plans to enhance operational efficiency across multiple programs.

Program & Technical Delivery Manager

Clients: Western Union (Denver, CO) & AMEX Technologies (Phoenix, AZ)
Duration: Dec 2011 – Feb 2015

• Led large-scale enterprise programs including IAM implementation for Western Union and multi-year data center migration for AMEX, delivering secure, compliant, and highly available infrastructure for 150+ business-critical applications.
• Directed cross-functional teams (25–30 engineers, architects, DBAs, vendors) across application delivery, infrastructure, security, and operations, ensuring on-time execution, risk mitigation, and SDLC/ITSM governance.
• Managed change, incident, and escalation processes with executive-level reporting, maintaining service continuity, SOX compliance, and minimal production impact across complex, highly virtualized environments.

Delivery Manager / Transition & Environment Delivery Lead – Banking & Payments

Clients: JPMorgan Chase (WSS), Barclays UK, Lloyds Banking Group (LBG), HBOS
Dec 2008 – Nov 2011 Dallas, TX & Pune, India

• Led end-to-end IT service delivery, transition, and environment management for large-scale banking and payments platforms, supporting 1,000+ applications and 500+ environments while consistently meeting SLA, OLA, and regulatory requirements.
• Established and governed ITIL-aligned ITSM processes (incident, problem, change, release), ensuring 99.99% uptime, zero business disruption for real-time payment systems, and effective onshore–offshore delivery execution.
• Acted as primary client and stakeholder interface, driving service transitions, critical incident management, performance reporting, and continuous service improvement across global financial institutions.

Employer: Wipro Technologies Locations: Bangalore, London, Boston
Clients - Deutsche Bank, SunGard (Market Data), Financial Services Clients
Duration: August 2005 – October 2008

• Delivered database consulting and system integration support for global financial clients, including market data management, enterprise reporting, and production application support using Oracle SQL and PL/SQL.
• Led application server and data center migration initiatives (including Deutsche Bank to SunGard platforms), designing release mechanisms, system integration testing flows, and service delivery plans.
• Partnered with business managers, data management, and performance teams to analyze requirements, implement enhancements, monitor downstream data flows, and provide operational reporting (DSR, WSR, monthly metrics).