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Transformational IT leader driving enterprise-scale projects that enhance operational efficiency and align with strategic goals. Oversaw a strategic SAS-to-Informatica conversion initiative, resulting in significant cost reductions and process improvements. Proven track record in building high-performing teams and optimizing resource allocation across diverse industries. Dynamic IT manager with expertise in program and project management, driving system development and team performance. Proven track record in leading high-performing technical teams to deliver innovative healthcare solutions.

Senior Technical Analyst with a proven track record at Continuserve Softech, delivering exceptional L1 & L2 support and enhancing customer satisfaction. Skilled in managing Azure Active Directory and optimizing IT operations, I excel in incident management and documentation, fostering team efficiency while achieving a 99% success rate in data recovery.

Technical and Business Operations Analyst with over 4 years of experience in data warehouse management and optimization. Specialized in Snowflake, Teradata, and Informatica PowerCenter, with a strong focus on developing efficient ETL/ELT pipelines. Automates data processes through Linux scripting and implements data integration workflows to enhance performance.

With a diverse background in accounting and engineering, I bring valuable technical Salesforce knowledge to the roles of business analyst and product owner. Leveraging strong business acumen, I have a deep understanding of business needs and provide a holistic view of the product development process, guiding both business and technical teams. Comfortable with communication at all levels, embracing ownership and taking on responsibilities that vary from planning and business analysis to direct communication with stakeholders in a matrix organization. In a previous role, played a key role in the implementation and optimization of a global customer support platform based on Service Cloud for a leading video game manufacturer. As a team lead, contributed to development and project management while also creating Lightning web components, custom controllers, and handling data management using Apex and SOQL. Additionally, experience optimizing tools for sales and revenue teams, developing IoT connectors for Salesforce integrations, and enhancing an internal mentorship portal used by over 50k employees. Despite transitioning from accounting after 10 years, attention to detail, empathy, and ability to follow through on challenges remain strong qualities that contribute to success.Given her diverse past experience as an accountant and engineer, this resource brings technical Salesforce knowledge to the business analyst and product owner roles. She leverages her business acumen to discover and understand business needs, providing a holistic view of the product development process to guide both business and technical teams. She embraces ownership and is comfortable with communication at all levels. She has spent the past several years contributing to the initial implementation and optimization of a global customer support platform based on Service Cloud for a leading global video game manufacturer. As a team lead, she has been heavily involved in planning, business analysis and direct communication with business stakeholders in a heavily matrix organization. Her responsibilities have varied, including contributing to development and project management. From a technical perspective, she has contributed to the creation of multiple Lightning web components that meet accessibility requirements, custom controllers to wrap the project's custom logic, data management using Apex and SOQL, and both custom and declarative development. Prior to this, she contributed to a long-term project for a global SaaS B2B company to optimize a tool built for use by sales and revenue teams to close deals. The tool provides answers to common questions and manages internal cases to assist with more complex questions. With the same high-profile customer, she has also contributed to the development of IoT connectors to enable IoT integrations with Salesforce and the optimization of an internal mentorship portal used by 50k+ employees. Ana is one of our more unique team members as she made a career switch after 10 years of accounting experience. Her work as an accountant speaks to her attention to detail, empathy and ability to follow-through on challenges.

Debayan Maitra

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Bachelor of Technology - Computer Science and Engineering

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Senior Technical Analyst

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Bachelor of Technology - Computer Science and Engineering

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