DENISE PALMIERI
Washington Township,NJ
Summary
Transformational IT leader driving enterprise-scale projects that enhance operational efficiency and align with strategic goals. Oversaw a strategic SAS-to-Informatica conversion initiative, resulting in significant cost reductions and process improvements. Proven track record in building high-performing teams and optimizing resource allocation across diverse industries. Dynamic IT manager with expertise in program and project management, driving system development and team performance. Proven track record in leading high-performing technical teams to deliver innovative healthcare solutions.
Overview
31
31
years of professional experience
Work History
Senior IT Manager, Technical Programming/Analyst
CONDUENT INC.
Florham Park, USA
02.2017 - Current
- Direct and manage a high-performing Technical Business Analyst team responsible for developing and maintaining complex technical requirements supporting medical, dental, prescription, vision, COBRA, and related healthcare benefit programs.
- Program and Manage the SAS development and production environments for the BA7 Vendor Manager Legacy System.
- Lead a multi-level team of Technical Business Analysts responsible for delivering enterprise Human Resource consulting solutions and benefits administration systems supporting healthcare and insurance-related vendor integrations.
- Oversee resource allocation, project prioritization, workload management, and team performance utilizing Microsoft Team Foundation Server (TFS).
- Partner closely with the Project Management Office (PMO) to evaluate project feasibility, optimize project plans, and ensure successful delivery of strategic initiatives.
- Led recruitment, onboarding, training, coaching, and professional development for team members, enhancing team capabilities and performance.
- Foster a collaborative, results-driven culture focused on accountability, teamwork, continuous improvement, and employee engagement.
- Designed and implemented a successful global onshore/offshore change management support model, including development of comprehensive RACI frameworks covering the full project lifecycle.
- Managed multiple concurrent system development and client implementation projects, ensuring timely execution, adherence to quality standards, and alignment with stakeholder expectations.
- Drove process improvements that streamlined implementation, optimized operations, and elevated client service delivery.
- Provided technical expertise and solution design recommendations for Request for Proposal (RFP) responses supporting new business opportunities.
- Monitor project Statements of Work (SOWs) and Service Level Agreements (SLAs) to ensure contractual commitments and performance standards are consistently met.
- Provide end-to-end oversight for Carrier File operations, including requirements gathering, development coordination, client/vendor communications, system enhancements, production implementations, and ongoing support transitions.
- Collaborate with Health & Welfare Business Consultants to ensure compliance with EDI ANSI 834 regulations governing healthcare eligibility and enrollment data exchanges.
- Led a strategic SAS-to-Informatica conversion initiative, supporting reverse engineering, documentation, development oversight, testing, and deployment activities that improved long-term operational efficiency and reduced support costs.
IT Manager, Data Management Programming Groups
XEROX HR SOLUTIONS, LLC.
Remote, USA
08.2002 - 06.2016
- Led large-scale system development projects utilizing both technical and project management methodologies.
- Directed work assignments, resource planning, project scheduling, and technical guidance for large-scale programming and analyst teams.
- Managed global programming teams for healthcare benefits administration systems and client/vendor data integrations across 45+ business units.
- Managed development and support of healthcare eligibility interfaces involving medical, dental, vision, and other benefits-related vendor files.
- Partnered with Business Analysts and stakeholders to identify system enhancements, resolve issues, and implement client-focused solutions.
- Oversaw client implementations while ensuring programming standards enhanced service delivery and operational efficiency.
- Assisted business teams in project scope definition, task management, progress tracking, and delivery coordination across multiple initiatives.
- Supported the implementation of global offshore Informatica development teams located in India and Malaysia.
- Developed and delivered training programs, WebEx workshops, and technical documentation to facilitate knowledge transfer for successful offshore transitions.
Senior Programming Consultant
XEROX HR SOLUTIONS, LLC.
Remote, USA
05.2002 - 08.2002
- Developed and maintained Health & Welfare SAS applications for medical, dental, vision, disability, payroll, premium billing, and COBRA administration processes, enhancing operational efficiency.
- Designed and implemented reusable SAS programming solutions to convert flat-file data into EDI ANSI 834 enrollment and benefits transaction formats, streamlining data integration.
- Developed software solutions to enhance HR processes and workflows.
- Collaborated with teams to analyze client requirements and deliver tailored applications.
- Provided technical support and training for HR software users.
SAS Programmer/Analyst
I-BEHAVIOR INC.
Harrison, USA
02.2000 - 03.2002
- Utilized SAS in mainframe and client/server environments to ensure data integrity and optimize reporting accuracy.
- Designed database load programs, conversion utilities, quality assurance processes, and reporting systems to improve data handling and technical documentation.
- Developed and maintained cooperative marketing databases to enhance large-scale consumer data initiatives.
Operations Support Services Analyst / Programmer
INSURANCE SERVICES OFFICE, INC.
New York, USA
09.1995 - 02.2000
- Developed and maintained statistical reporting systems for Actuarial Department, enhancing data accuracy using COBOL and SAS.
- Supported data analysis and reporting automation, streamlining operational processes for insurance analytics and reporting functions.
Education
Bachelor of Business Administration (BBA) - Management Information Systems
Bernard M. Baruch College
New YorkSkills
- Technical Business Analysis
- Program & Project Management
- Requirements Analysis
- IT Strategy & Planning
- Change Management
- Business Process Improvement
- SDLC
- Delivery models
- Resource allocation
- Risk Management
- Governance management
- Client management
- Vendor management
- Team Building & Mentoring
- Global Team Leadership
- Offshore Delivery Management
- EDI ANSI 834 Compliance
- Benefits Administration Systems
- SAS
- Informatica
- COBOL
- EDI ANSI 834
- IBM Mainframe
- Microsoft TFS
- Microsoft Office
- Microsoft Teams
- Cisco Webex Meetings
- ServiceNow
- Azure
- Citrix
- Project Management
Timeline
Senior IT Manager, Technical Programming/Analyst
CONDUENT INC.
02.2017 - Current
IT Manager, Data Management Programming Groups
XEROX HR SOLUTIONS, LLC.
08.2002 - 06.2016
Senior Programming Consultant
XEROX HR SOLUTIONS, LLC.
05.2002 - 08.2002
SAS Programmer/Analyst
I-BEHAVIOR INC.
02.2000 - 03.2002
Operations Support Services Analyst / Programmer
INSURANCE SERVICES OFFICE, INC.
09.1995 - 02.2000
Bachelor of Business Administration (BBA) - Management Information Systems
Bernard M. Baruch College