Debb Hicks
Round Rock,TX
Summary
Experienced team player with a strong history of successful collaboration to achieve shared goals. Brings a positive and enthusiastic attitude to the workplace, creating a productive and enjoyable environment. Recognized for exceptional work ethic and consistently delivering high-quality results. Committed to contributing to team success and dedicated to ongoing personal and professional growth.
Overview
22
22
years of professional experience
Work History
Bartender
Sodexo USA
08.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Business Development Manager
Precision Safe Sidewalks
07.2018 - Current
- Develop pipeline of new business coming in company
- Through knowledge of marketplace
- Set appointments assign leads to sales team
- Execute tactics to support overall company goals
- Participate in improvement programs
- Locate potential business through extensive market research
- Develop strategic marketing plans & participate in business planning
- Represent the company and our services at trade shows & similar events to create excitement in the services we provide
- Develop and maintain key relationships with end users
Bartender
Spectrum Catering
01.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
Conference and Events Director
International Management Conference
01.2003 - 06.2017
- Planning event with details to education and exhibitor services
- Coming up with suggestions to enhance the events success
- Preparing budgets and ensuring adherence
- Project manager who implemented marketing and promotional techniques
- Source and negotiate with vendors and suppliers
- In charge of overseeing catering of the event
- Supervise staff for the event
- Coordinate all operations
- Ensure event is completed smoothly
- Analyze the events success and prepare reports
Education
Bachelor's - English and Family Studies
Texas Tech University
Lubbock, TX05.1996
Skills
- Cold Calling
- Salesforce
- Data Entry
- CRM
- MS Office
- Inventory Management
Sales
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bartender
Sodexo USA
08.2019 - Current
Business Development Manager
Precision Safe Sidewalks
07.2018 - Current
Bartender
Spectrum Catering
01.2018 - Current
Conference and Events Director
International Management Conference
01.2003 - 06.2017
Bachelor's - English and Family Studies
Texas Tech University
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