Debb Hicks
Round Rock,TX
Summary
Experienced team player with a strong history of successful collaboration to achieve shared goals. Brings a positive and enthusiastic attitude to the workplace, creating a productive and enjoyable environment. Recognized for exceptional work ethic and consistently delivering high-quality results. Committed to contributing to team success and dedicated to ongoing personal and professional growth.
Overview
22
22
years of professional experience
Work History
Bartender
Sodexo USA
Austin, TX
08.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Business Development Manager
Precision Safe Sidewalks
Austin, TX, US
07.2018 - Current
- Develop pipeline of new business coming in company
- Through knowledge of marketplace
- Set appointments assign leads to sales team
- Execute tactics to support overall company goals
- Participate in improvement programs
- Locate potential business through extensive market research
- Develop strategic marketing plans & participate in business planning
- Represent the company and our services at trade shows & similar events to create excitement in the services we provide
- Develop and maintain key relationships with end users
Bartender
Spectrum Catering
Austin, TX
01.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
Conference and Events Director
International Management Conference
Austin, TX, US
01.2003 - 06.2017
- Planning event with details to education and exhibitor services
- Coming up with suggestions to enhance the events success
- Preparing budgets and ensuring adherence
- Project manager who implemented marketing and promotional techniques
- Source and negotiate with vendors and suppliers
- In charge of overseeing catering of the event
- Supervise staff for the event
- Coordinate all operations
- Ensure event is completed smoothly
- Analyze the events success and prepare reports
Education
Bachelor's - English and Family Studies
Texas Tech University
Lubbock, TX05.1996
Skills
- Cold Calling
- Salesforce
- Data Entry
- CRM
- MS Office
- Inventory Management
Sales
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bartender
Sodexo USA
08.2019 - Current
Business Development Manager
Precision Safe Sidewalks
07.2018 - Current
Bartender
Spectrum Catering
01.2018 - Current
Conference and Events Director
International Management Conference
01.2003 - 06.2017
Bachelor's - English and Family Studies
Texas Tech University