Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Work History
General Manager
5 Years 6 Months
Sonic | 01.2021 - 07.2026
Directed daily operations to uphold compliance with company standards and policies.
Developed and implemented training programs to enhance team performance and service quality.
Analyzed sales data to drive strategic decisions and improve operational efficiency.
Managed staffing levels to optimize labor costs while maintaining service excellence.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Formulated policies and procedures to streamline operations.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Managed budget implementations, employee evaluations, and contract details.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
General Manager
4 Years 5 Months
Sonic | 11.2016 - 04.2021
Assisted in managing food costs and labor for truck orders. Supported hiring processes for employees. Contributed to P&L management.