Debbi Herrman
Eugene,OR
Summary
Dedicated professional with strong work ethic and adaptability seeking part-time opportunities. Proven track record in customer service, demonstrating effective multitasking and time management skills. Quick learner with ability to master new processes independently. Experienced in fast-paced environments, consistently delivering exceptional customer experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant 2
Lane County
Eugene, OR
12.2018 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Office Assistant 2
Lane County
Springfield, OR
07.2018 - 12.2018
- Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
- Researched and responded to inquiries from providers regarding pending or denied referrals in a timely manner.
- Resolved escalated patient complaints relating to denied or delayed referrals promptly.
- Tracked progress of each referral throughout its lifecycle from submission through authorization or denial notification.
- Collaborated with team members to ensure the accuracy of referral data entered into the system.
Scheduler
Synergy Medical Systems
Eugene, OR
08.2017 - 06.2018
- Coordinated with Portland Sales Reps to establish prioritization of DME product scheduling according to relevance and location in Portland area.
- Addressed insurance inquiries and provided detailed descriptions of prescribed DME to patients.
- Delivered exceptional and attentive customer service skills.
Registration Specialist/Medical Assistant
Oregon Medical Group
Eugene, OR
02.2015 - 08.2017
- Provided excellent customer service to patients and their families regarding registration process.
- Cross-trained other staff members on registration processes when needed.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
Skills
- Focused on details
- Problem solving
- Efficiency in organization
- Customer service
- Time management
- Conflict resolution
- Composure under pressure
- Professional proficiency
Certification
- National Certified Medical Assistant, GPA 3.95, Pioneer Pacific College
- Health Records Technology Certificate, GPA 4.00, Lane Community College
Timeline
Medical Assistant 2
Lane County
12.2018 - Current
Office Assistant 2
Lane County
07.2018 - 12.2018
Scheduler
Synergy Medical Systems
08.2017 - 06.2018
Registration Specialist/Medical Assistant
Oregon Medical Group
02.2015 - 08.2017
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