Debbi Barrios Menendez
Allston,MA
Summary
Passionate about promoting lasting client satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Ambassador
The ‘Quin House
01.2023 - 10.2023
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Trained new employees on company policies and procedures, resulting in improved performance and customer satisfaction
- Developed and maintained extensive network of community contacts, resulting in increased visibility
- Resolved conflicts between staff members and community members in diplomatic manner
Summer School Social Worker
Gardner Pilot Academy
07.2021 - 08.2023
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Developed and maintained strong relationships with community resources for successful referrals
- Provided crisis counseling and intervention services to clients in emergency situations.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs
- Facilitated peer support groups to help clients connect with others
School Based Clinician
The Home for Little Wanderers, School
09.2019 - 01.2023
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources
- Observed and monitored client behavior and responses to treatment
- Assisted with cross-functional teams to execute company events and activities, including holiday parties and team-building activities to further promote employee engagement
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
- Displayed sensitivity to cultural and linguistic needs of clients and families served
Family Support Worker
The Home for Little Wanderers
06.2016 - 01.2019
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services
- Coordinate and implement family engagement and event activities, including School; Backpack Drive, Holiday Gift Drive, and Parent-Youth support groups
- Participate in team discussions regarding consumers to provide backup for other team members as needed
- Maintain neat, accurate, timely records in accordance with agency policies and procedures along with all regulatory bodies
- Visited home environments to help clients develop comprehensive life, technical and job skills
Education
Master's Degree - Social Work
Boston University
09.2019
Bachelor’s Degree - Social Work
Bridgewater State University
05.2016
Associate’s Degree - Sociology
Bunker-Hill Community College
05.2014
Skills
- Marketing and Advertising
- Mental Health Disorders Knowledge
- Life Support Technique Skills
- Active Listening
- Customer Relations
Additional Information
- Nominated for Employee of the Quarter / August 2023
- Phi Alpha National Honor Society in Social Work / April 2016
- Beta Chi Chapter Phi Theta Kappa Honor Society / April 2012
Languages
Spanish
Native or Bilingual
Timeline
Ambassador
The ‘Quin House
01.2023 - 10.2023
Summer School Social Worker
Gardner Pilot Academy
07.2021 - 08.2023
School Based Clinician
The Home for Little Wanderers, School
09.2019 - 01.2023
Family Support Worker
The Home for Little Wanderers
06.2016 - 01.2019
Master's Degree - Social Work
Boston University
Bachelor’s Degree - Social Work
Bridgewater State University
Associate’s Degree - Sociology
Bunker-Hill Community College
Similar Profiles
Thanita PraphaiphetThanita Praphaiphet
Server and Banquet Server at The Quin HouseServer and Banquet Server at The Quin House
Nazli YildizNazli Yildiz
Product Manager at Quin AIProduct Manager at Quin AI
Miguel AlfaroMiguel Alfaro
Production Technician 2 at Quin Star TechnologyProduction Technician 2 at Quin Star Technology