Debbie Buell-Swann
Plymouth,CA
Summary
Dynamic office manager with a strong background in coordinating operations and managing patient access. Known for effective conflict resolution and maintaining compliance with privacy regulations, dedicated to improving processes and delivering high-quality service.
Overview
25
25
years of professional experience
Work History
Sales
Tack Warehouse
Woodland, California
03.2023 - 02.2024
- Organized sales and marketing events that enhanced customer engagement and increased sales.
- Developed product displays that drew customers to sales counters, contributing to revenue growth.
- Coordinated special events, including holiday promotions and clearance sales, to maximize product visibility.
- Maintained accurate records of sales activities, including daily sales reports for performance analysis.
- Collaborated with vendors to ensure timely delivery of products and services.
- Addressed customer complaints effectively, improved operations and provided exceptional service.
Patient Access Representative
Mact Dental Clinic
Jackson, Wisconsin
11.2022 - 05.2023
- Welcomed patients and verified insurance information at front desk.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and payments, ensuring accurate transactions at time of service.
- Scheduled appointments using electronic health record system efficiently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system, facilitating smooth onboarding for new patients.
- Handled high volume of incoming calls, delivering exceptional customer service and resolving inquiries for patients and families.
OMFS Office Manager
Dr. Neal Swann
Jackson, CA
01.1999 - 01.2020
- Coordinated patient and staff schedules to optimize appointment flow and reduce wait times.
- Managed office operations to ensure smooth workflow and efficiency.
- Maintained patient records in compliance with privacy regulations and standards.
- Oversaw inventory management for medical supplies and office materials to ensure availability and minimize shortages.
- Handled billing inquiries and verified insurance processes to facilitate timely payment and enhance patient satisfaction.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Assisted in hiring and training new administrative staff members effectively.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Ensured compliance with applicable laws regarding employment practices.
Education
Medical Assistant -
Cal Regional Natomas Adult Education
Sacramento, CA08-2019
Skills
- Office administration
- HIPAA compliance
- Dental software proficiency
- Treatment Planning
- Organizational skills
- Customer service
- Computer skills
- Time management abilities
- Financial management
- Multitasking capacity
- Electronic dental record (EDR)
- Payment processing
Timeline
Sales
Tack Warehouse
03.2023 - 02.2024
Patient Access Representative
Mact Dental Clinic
11.2022 - 05.2023
OMFS Office Manager
Dr. Neal Swann
01.1999 - 01.2020
Medical Assistant -
Cal Regional Natomas Adult Education