Debra Downs, CVPM
Bella Vista,AR
Summary
Dedicated veterinary professional with a history of solid management skills within the organization.
Skilled in working under pressure and adapting to new situations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Highly skilled and enthusiastic professional with more than 30 years of experience within the veterinary field.
Develop and lead productive and efficient team members.
Contribute to high-volume medical practices by providing exceptional patient care.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Director of Veterinary Operations
Rose Veterinary Management Group
09.2023 - Current
- Updating and maintaining all non-medical policies and procedures
- Tracking P/L trends and budgets
- Team training Program
- Oversee Medical Protocol changes
- Human Resources Protocols
- Oversee DVM Recruiting
- Oversee DVM Contracts
- Onboarding
- Lead Hospital Manager Meetings
- Purchasing
- Developing growth directives
- Client Services/Reputation Management
- Metrics and Referral Tracking
- Annual Hospital Manager Reviews
- Annual Pricing Updates
- Marketing
- Community Involvement and Events
- Meeting with pharmaceutical company representatives
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, strategic goal setting, and performance evaluations of the mangers and doctors.
Practice Manager
St. Francis Animal Hospital
02.2023 - Current
- Performed all practice management, technician, and customer care duties listed previously.
- Produced monthly financial reports like income statements, balance sheets, and payroll to our regional manager and to different departments in our corporate office.
- Monthly controlled drug reporting to Arkansas PMP Reporting.
Veterinary Practice Manager
Village Pet Hospital
10.2012 - 01.2023
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Develop and update policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines.
- Direct day-to-day administrative and operational functions of veterinary clinic.
- Foster excellence by example by "setting pace" and being a hands on mentor to all staff.
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitor and inspect staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance.
- Order all inventory and monitor all inventory levels.
- Design and introduce leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Organize and facilitate department meetings. These meetings focus on development of new policies and procedures, team concerns, and areas in need of improvement.
- Implement and supervise new and existing software, online store, and clinic application.
- Handle all client concerns/complaints effectively and empathetically.
- Purchasing of equipment.
- Responsible for A/P and A/R.
- Troubleshoot any equipment problems including diagnostic, radiology, surgical, etc.
- Manage all HR issues within clinic.
- Responsible for preparing all department schedules.
- Accomplish multiple tasks within established timeframes.
- Cross-train existing employees to maximize team agility and performance.
- Develop and maintain relationships with customers and suppliers through account development.
- Approve regular payroll submissions for employees.
- Review performance data to monitor and measure productivity, goal progress and activity levels.
- Maximize performance by monitoring daily activities and mentoring team members.
Veterinary Manager/Lead Veterinary Technician
Animal Clinic Of Roger
06.1992 - 09.2012
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Answered owner animal health questions and advised on best care practices.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Implanted subcutaneous identification microchips into animals.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Education
University of Arkansas At Little Rock
Fayetteville, ARCertified Veterinary Practice Manager -
VHMA
04.2019
Skills
- Accounts Payable and Receivable
- Office Organization and time management
- Routine Inspections
- Records Management Systems
- Managing interpersonal conflicts
- Attention to detail
- Maintaining positive work culture
- Marketing knowledge
- Leadership
- Empathy
- Communication
- Financial operations
Certification
• Certified Veterinary Practice Manager
Timeline
Director of Veterinary Operations
Rose Veterinary Management Group
09.2023 - Current
Practice Manager
St. Francis Animal Hospital
02.2023 - Current
Veterinary Practice Manager
Village Pet Hospital
10.2012 - 01.2023
Veterinary Manager/Lead Veterinary Technician
Animal Clinic Of Roger
06.1992 - 09.2012
University of Arkansas At Little Rock
Certified Veterinary Practice Manager -
VHMA
• Certified Veterinary Practice Manager
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