Debbie Dyson
Urbana,IL
Summary
Experienced Sales & Customer Service Professional with a passion for service, and building great customer relationships. Has a proven track record for exceeding revenue goals, aggressively capturing new business and maintaining strong customer retention. Highly effective and motivated team player with an incisive ability to lead a team to success!
Overview
23
23
years of professional experience
Work History
Director of Sales
Hampton by Hilton
Urbana, IL
04.2021 - Current
- Managed sales efforts inside and outside the hotel to generate new revenue opportunities.
- Developed and maintained strong relationships with key accounts and prospects.
- Served as the main point of contact for customers and key account brand managers.
- Produced quarterly sales plans and prepared annual revenue budgets and marketing plans.
- Conducted regular conference calls with the revenue manager to align sales strategies.
- Communicated with the front desk about group business, negotiated accounts, and events.
- Performed quality assurance requirements for the sales department.
- Provided exceptional customer service to all hotel guests.
SMERF Sales Manager
Marriott International, Inc.
Atlanta, GA
12.2019 - 03.2020
- Utilized hotel operating system City to manage sales processes and client information.
Director of Sales
Holiday Inn Northlake
Atlanta, GA
05.2019 - 12.2019
- Used Opera hotel operating system to oversee sales operations and client management.
Event & Sales Coordinator
PSAV Renaissance Atlanta Waverly
Atlanta, GA
03.2018 - 05.2019
- Managed event and sales coordination using CITY and PSAV Navigator/Compass systems.
Senior Sales Leasing Manager
Mckinley Incorporate
Champaign, IL
03.2015 - 11.2017
- Oversaw sales and leasing operations using Yardi, Core Logic, and Safe Rent systems.
Assistant GM/ Catering & Events Manager/ Sales Manager/ Front Desk Manager
Holiday Inn Hotel / Holiday Inn Express - Wyndham Garden Inn
Urbana, IL
03.2003 - 11.2014
- Managed hotel operations and events using Opera hotel operating system.
Assistant GM/ Catering & Events Manager/ Sales Manager / Front Desk Manager
Holiday Inn Hotel / Holiday Inn Express - Wyndham Garden Inn
Urbana, IL, US
03.2003 - 11.2014
- Managed hotel operations and events using Opera hotel operating system.
Education
Upper secondary education - undefined
Associates Degree - Education Business Management
Parkland College
Champaign, ILSkills
- Profit & Loss
- Organizational
- Attention to detail
- Sales contract management
- Hotel experience
- Leadership
- Budgeting & Forecasting (Less than 1 year)
- Transferable
- Event Planning
- Relationship management
- Active Listening
- Fair Housing regulations
- Relationship Management
- Negotiation
- Sales management
- Account management
- Self Motivation
- Problem Solving
- Records Management
- Retail management
- Data entry
- Team development
- Budgeting
- Accounts Receivable
- Documentation review
- Conflict Management
- Accounting
- Powerpoint
- Sales lead qualification
- Revenue Management
- Yardi
- Sales Management
- Team Work
- Marketing
- Salesforce
- Communication skills
- Direct Sales
- Property Management
- Cold calling
- Record keeping
- Computer skills
- CRM Software
- Word processing
- Customer Relationship Management (CRM Software, Salesforce) (Less than 1 year)
- Creative Thinking
- Sales
- Outside sales
- Pricing
- Customer service
- Business Development
- Training & development
- Payroll
- Computer operation
- Conflict management
- Supervising experience
- Sales negotiation
- Events Management
- Administrative experience
- Outside Sales
- Human Resources
- Time management
- Cash handling
- Risk Management
- Computer hardware
- Forecasting
- Decision Making
- Management
- Direct sales
- Interpersonal
Additional Information - Job Experience
- Customer service
- Customer communication
- Meeting planning
- Catering
- Revenue management
- Front and back office operations
- Conflict resolution
- Executive support
- Risk management
- Forecasting & budgeting
- Negotiating
- Cold calls
- Direct sales
- Outside sales
- Key & local account management
- Site and property tours
- Accounts payable
- Accounts receivable
- Credit and background checks
- Contract and agreements
- Administrative duties
- Credit/collections
- Incentive planning
- P & L
- Scheduling
- Vendor and customer communication
- Records management
- Staff and training development
Personal Information
- Title: Experienced Sales & Customer Service Professional
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Director of Sales
Hampton by Hilton
04.2021 - Current
SMERF Sales Manager
Marriott International, Inc.
12.2019 - 03.2020
Director of Sales
Holiday Inn Northlake
05.2019 - 12.2019
Event & Sales Coordinator
PSAV Renaissance Atlanta Waverly
03.2018 - 05.2019
Senior Sales Leasing Manager
Mckinley Incorporate
03.2015 - 11.2017
Assistant GM/ Catering & Events Manager/ Sales Manager/ Front Desk Manager
Holiday Inn Hotel / Holiday Inn Express - Wyndham Garden Inn
03.2003 - 11.2014
Assistant GM/ Catering & Events Manager/ Sales Manager / Front Desk Manager
Holiday Inn Hotel / Holiday Inn Express - Wyndham Garden Inn
03.2003 - 11.2014
Upper secondary education - undefined
Associates Degree - Education Business Management
Parkland College